Sales & Service Associate

Jewells; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading jewellery retailer in Southampton is seeking a Full-Time Sales & Service Associate to engage with customers and enhance their shopping experience. You will assist with jewellery selection, deliver professional piercings, and contribute to a motivated team environment. Competitive salary with commission, training provided to develop your skills in a fun, fast-paced retail setting.

Benefits

Competitive salary + commission

Fully paid piercing training

Jewellery allowance and team discounts

Career growth opportunities

Birthday day off

Qualifications

• Passionate about jewellery, fashion, and people.
• Confident and sales-driven personality.
• Fast learner open to training as an accredited piercer.
• Full-time availability including evenings and weekends.
• Positive team player thriving in a busy retail environment.

Responsibilities

• Assist customers with discovering their perfect jewellery.
• Deliver safe, professional piercings after training.
• Drive sales and KPIs to meet targets.
• Manage appointments and offer aftercare guidance.

Skills

Sales-driven personality

Passion for jewellery and fashion

Customer service skills

Ability to work in a team

Job description

WEST QUAY SOUTHAMPTON – FULL TIME / ONSITE

At JEWELLS, we believe jewellery should be fun, expressive, and all about YOU.

We’re looking for a Full-Time Sales & Service Associate (40 hours per week) to join our team. You’ll be right at the heart of the action—styling customers on the shop floor, creating personalised piercing experiences in our studio and making every visit memorable.✨

No piercing experience? No worries! We’ll give you full, accredited training to become a certified piercer. What we’re really after is someone who loves people, thrives in a busy retail space, and brings plenty of energy to the team.

Style & sell – Assist customers with discovering their perfect jewellery and create stacks they’ll love.

Pierce with care – Deliver safe, professional piercings (don’t worry, we’ll train you up!).

Make it personal – Build connections, give styling advice, and make every visit feel special.

Hit those goals – Drive sales and KPIS to enjoy being rewarded when you and the team succeed.

Keep it smooth – Manage appointments, guide customers through aftercare, and keep our store looking fab.

What We’re Looking For:

• Someone who’s passionate about jewellery, fashion, and people.
• A confident, sales-driven personality who enjoys hitting targets.
• A fast learner, open to training and excited to become an accredited piercer.
• Full-time availability (40 hours a week), including evenings and weekends.
• A positive team player who thrives in a busy, fun retail environment.

Why You’ll Love Working With Us:

• Competitive salary + commission.
• Fully paid, accredited piercing training (we’ll set you up for success!).
• Jewellery allowance, team discounts, and team competitions.
• Career growth in a fast-expanding global brand.
• A birthday day off—because everyone deserves to sparkle on their big day.