Sales & Service Associate

Jewells; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant jewellery retailer in Newcastle upon Tyne is seeking a Full-Time Sales & Service Associate. You'll assist customers in styling their jewellery, provide professional piercing services after training, and thrive in a lively retail environment. Ideal candidates are passionate about jewellery, have a sales-driven personality, and enjoy working with people. The role offers a competitive salary, commission, and fully paid training to become an accredited piercer. Join our team and make every visit special!

Benefits

Competitive salary + commission

Accredited piercing training

Jewellery allowance and team discounts

Career growth opportunities

Birthday day off

Qualifications

• Passionate about jewellery, fashion, and people.
• Confident and sales-driven, enjoys hitting targets.
• Fast learner, open to training as an accredited piercer.

Responsibilities

• Assist customers with styling and selling jewellery.
• Deliver safe, professional piercings after training.
• Build connections and give personalized styling advice.
• Drive sales and meet KPIs.
• Manage appointments and customer aftercare.

Skills

Passion for jewellery

Sales-driven personality

Ability to learn quickly

Positive team player

Job description

Eldon Square, Newcastle – FULL TIME / ONSITE

At JEWELLS, we believe jewellery should be fun, expressive, and all about YOU.

We’re looking for a Full-Time Sales & Service Associate (40 hours per week) to join our team. You’ll be right at the heart of the action—styling customers on the shop floor, creating personalized piercing experiences in our studio and making every visit memorable. ✨

No piercing experience? No worries! We’ll give you full, accredited training to become a certified piercer. What we’re really after is someone who loves people, thrives in a busy retail space, and brings plenty of energy to the team.

What You’ll Be Doing:

Style & sell – Assist customers with discovering their perfect jewellery and create stacks they’ll love.

Pierce with care – Deliver safe, professional piercings (don’t worry, we’ll train you up!).

Make it personal – Build connections, give styling advice, and make every visit feel special.

Hit those goals – Drive sales and KPIS to enjoy being rewarded when you and the team succeed.

Keep it smooth – Manage appointments, guide customers through aftercare, and keep our store looking fab.

What We’re Looking For:

• Someone who’s passionate about jewellery, fashion, and people.

• A confident, sales-driven personality who enjoys hitting targets.

• A fast learner, open to training and excited to become an accredited piercer.

• Full-time availability (40 hours a week), including evenings and weekends.

• A positive team player who thrives in a busy, fun retail environment.

Why You’ll Love Working With Us:

• Competitive salary + commission.

• Fully paid, accredited piercing training (we’ll set you up for success!).

• Jewellery allowance, team discounts, and team competitions.

• Career growth in a fast-expanding global brand.

• A birthday day off—because everyone deserves to sparkle on their big day.