Sales & Retention Executive

Voneus; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications company in Greater London is seeking a Sales and Retention Executive to drive customer engagement and subscriptions to their products and services. Successful candidates will convert inbound calls to sales, have strong communication skills, and engage in proactive customer retention. This full-time position involves a 37.5-hour workweek, including evenings and Saturdays, with a focus on working towards KPIs and providing excellent customer service. Competitive salary with commissions offered.

Benefits

Basic salary

Uncapped commission

25 days annual leave plus bank holidays

Life assurance & Income protection

8% matching on pension scheme

Health cash plan

Employee referral scheme

Qualifications

• Experience within a similar role.
• Ability to listen and build rapport.
• Strong work ethic with a can-do attitude.

Responsibilities

• Initiate contact with potential customers.
• Convert inbound calls into sales.
• Work towards and exceed targeted KPIs.
• Adopt proactive customer retention strategies.

Skills

Excellent call handling skills

Effective communication (verbal and written)

Attention to detail

Team player

Job description

Overview

We are looking for Sales and Retention Executives to initiate contact with potential customers who have expressed an interest in Voneus (via our website or through local engagement) in order to sign them up to our products and services.

Youll be working 37.5 hours per week across 5 days which will include evenings and Saturdays. It is expected that you will work at least two lates each week.

Our ideal candidate will

• Handle and convert inbound calls into sales
• Have excellent call handling skills
• An ability to communicate effectively both verbally and in writing
• Be able to listen, build rapport and efficiently deal with all enquiries
• Work towards and exceed targeted KPIs
• Adopt proactive customer retention strategies identifying opportunities and creating the need for renewals

To be successful in this role

• Have gained experience within a similar role
• Be a team player
• Possess a strong work ethic with a can do attitude
• Have excellent attention to detail

What we offer in return

• Basic salary
• Uncapped commission
• 25 days annual leave plus bank holidays
• Life assurance & Income protection
• 8% matching on our pension scheme
• Health cash plan
• Employee referral scheme

Equal Opportunities

We are committed to equality and diversity and encourage applications from all backgrounds and communities.

We do not require the services of any recruitment agencies at this time.

Additional Information

Required Experience: Senior IC

Key Skills: Criminal Justice, Cost Accounting, Elevator Maintenance, Airport, Jboss, Brand

Employment Type: Full-Time

Experience: years

Vacancy: 1

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