Sales & Retention Advisor

Search Consultancy LTD; Dundee; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is looking for a Sales & Retention Advisor to support customers with home service protection plans. This fully remote position involves handling inbound and outbound calls, focusing on converting leads into loyal customers. The role promises structured training, support, and a pathway to permanent employment within 2-8 months. Great pay of £12.48/hour with bonuses and paid overtime is offered.

Benefits

Monthly bonus scheme

Paid overtime

Remote training support

Opportunities for permanent employment

Qualifications

• Experience in customer service roles, preferably in sales.
• Ability to handle inbound and outbound calls with professionalism.
• Skills in converting leads into loyal customers.

Responsibilities

• Support customers with various home service protection plans.
• Handle inbound and outbound calls without cold calling.
• Convert leads into loyal customers through friendly interactions.

Skills

Customer service

Effective communication

Sales techniques

Job description

Overview

Sales & Retention Advisor - Fully Remote (Scotland) | Start Date: 17th November

Temporary with the opportunity to go permanent | £12.48/hr + Monthly Bonus + Paid Overtime

Role

Join a dynamic team as a Sales & Retention Advisor, supporting customers with a range of home service protection plans. You\'ll handle inbound and outbound calls - no cold calling. All outbound calls are follow-ups or retention conversations with existing customers.

Your goal is to convert leads into loyal customers by delivering a friendly, informative, and solution-focused experience.

Working Hours

• Shifts between 8am-8pm, Monday to Saturday
• Only 2 Saturdays over a 6-week period
• When you work a Saturday, you\'ll get a day off during the week
• Only 9 late shifts (past 6pm) over a 6-week period

Pay & Perks

• £12.48 per hour
• Overtime paid at £18.72 per hour
• Monthly bonus scheme
• 4 weeks of fully remote training
• Agency contract through Search
• No fixed end date
• Permanent opportunities available across multiple departments - most people convert to permanent between 2-8 months

Why Join?

• Work from anywhere in Scotland
• Structured training and ongoing support
• Clear path to permanent employment
• No cold calling
• Supportive team culture

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age