Plumbing & Heating Sales Specialist

Huws Gray Limited; Greater Lincolnshire; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension and life assurance

Discounts

Training & development

Colleague discounts

Job summary

Huws Gray Limited in Diss is seeking a Plumbing & Heating Sales Specialist to connect with customers, offer expert advice, and help grow the branch. You’ll build lasting relationships in person, by phone, and at the counter.

You don’t need to be a master technician; training is provided. The role offers on–the–job development, a supportive team, and opportunities to progress within the Huws Gray Group.

Qualifications

• Previous customer service experience is required.
• Sales experience in a plumbing & heating environment is preferred but not essential.

Responsibilities

• Building connections with customers in person, over the phone, and in branch or yard; providing expert advice.
• Creating tailored solutions: preparing quotes, following up on enquiries, and developing leads.
• Keeping admin tasks running smoothly and efficiently.
• Offering guidance with up-to-date product knowledge to help customers find the best plumbing & heating materials.
• Enhancing the shopping experience with well-stocked, inviting displays.
• Collaborating across the branch with colleagues, including yard and counter sales.

Skills

Customer service

Plumbing & heating sales

Communication

Time management

Organisation

Customer focus

Job description

Plumbing and Heating Sales Specialist

Sales Person (Plumbing & Heating Specialist) – Huws Gray Spalding - Connect with Customers. Share Your Know-How. Help Build Something Great.

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re looking for a Plumbing & Heating Sales Specialist to join the team at our Diss branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success.

What You’ll Be Doing

• Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice
• Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads
• Keeping things running smoothly - managing essential admin efficiently
• Offering guidance - with up-to-date product knowledge to help customers find the best plumbing & heating materials
• Enhancing the shopping experience - maintaining well-stocked, inviting displays
• Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What You’ll Bring

We celebrate individuality and know your personality and strengths matter just as much as your experience. You’ll bring some previous customer service experience and sales experience with in a plumbing & heating enviroment is preferred but isn't essential. So if you enjoy helping customers, have an interest in plumbing and heating materials and are keen to learn, we’ll give you all the training and support you need to grow and succeed in the role.

The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time

What’s In It For You

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.

INDSAL