Sales Operations Specialist - German speaker

Gozney; Bournemouth; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A culinary equipment company is seeking a Sales Operations Specialist fluent in German and English for their Bournemouth office. This hybrid role involves optimizing supply chain performance and handling customer relations efficiently. Responsibilities include managing order processes, providing insights to clients, and ensuring top customer satisfaction. The ideal candidate will have 1-2 years of experience in sales operations, a Bachelor's degree, and strong Excel skills. The company values diversity and offers competitive benefits including salary, bonuses, and flexible leave policies.

Benefits

Competitive salary

Bonus scheme

Flexible ‘unlimited’ time off

Free Roccbox

Friends and Family discount on products

Qualifications

• 1 to 2 years of sales operations or supply chain planning experience.
• Ability to multitask in a fast-paced environment.
• Experience with global retail and distribution accounts.

Responsibilities

• Deliver best in class processes to support retail customers.
• Manage end to end Order Management processes.
• Provide insight through inventory and sell through analysis.

Skills

Fluent in German and English

Exceptional communication skills

Analytical and problem-solving skills

Knowledge of retail compliance

Strong interpersonal skills

Experience with Excel

Education

Bachelor’s Degree in Business Administration or related field

Tools

Excel

Job description

Position:

SALES OPERATIONS SPECIALIST – GERMAN SPEAKER

Location:

UK / BOURNEMOUTH OFFICE

ABOUT US

At Gozney, we’re on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next‑level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi‑award‑winning outdoor pizza ovens are beautiful, high‑performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of new experiences, and we’re seeking motivated individuals excited to join our expanding team and embark on an incredible journey. We are passionate, innovative, bold, and relentless. All while having a ton of fun. Whether you’re excited about pizza, outstanding products, food culture, lifestyle, the outdoors, or thrill‑seeking – or if you’re simply looking for a company that values you– apply today.

SUMMARY

The Sales Operations Specialist will deliver outstanding supply chain performance across all aspects of planning and execution, supporting our German customers in one of our fastest growing territories. The role will be based out of our UK HQ in Bournemouth (hybrid), you will work within our team of Sales Operations Specialists that support the EMEA region.

RESPONSIBILITIES

• Deliver and best in class processes to support retail customers
• Establish solid relationships with retail customer buying and planning teams
• Provide insight to customers through CPFR relationships, inventory and sell through analysis and reporting, purchase order management, and managing the customer returns process
• Manage end to end Order Management processes including :
• Order entry and scheduling through EDI or manual order management
• Order processing and fulfilment with global 3PL warehouses and or factories, ensuring any customer specific shipping and routing requirements are met
• Selection of the most cost effective shipping method and carrier to meet customer expectations

Advance Ship Notifications

• Invoice processing for all retail orders
• Support sales team in securing and maintaining customers and manage account and item set up processes
• Establish performance measurement systems
• Other duties as needed

WHAT WE ARE LOOKING FOR

• Must be fluent German and English speaker
• Awesome communication and written skills in both English and German
• Be committed to exceptional customer satisfaction
• Be able to plan ahead and deal with unexpected business and market changes
• Be able to multitask in a fast paced environment
• Have knowledge of retail compliance
• Have exceptional analytical, problem solving, and organizational skills with strong attention to detail
• Have strong interpersonal skills and ability to build customer and vendor relationships
• Have a background in Excel, including Excel formulas, pivot tables, and Power Query
• Be able to work individually and in teams
• Be reliable, consistent, and dedicated
• Have a working knowledge of routing guide requirements and specifications
• 1 to 2 years of sales operations and or supply chain planning experience
• Bachelor’s Degree in Business Administration, Logistics, Supply Chain, or related field
• Experience with global retail and distribution accounts

A BIT ABOUT WHAT WE OFFER

• Competitive salary, bonus scheme, pension, benefits, and pizza
• Flexible ‘unlimited ‘ time off
• Enhanced parental leave
• Fun hybrid work environment, 3 days a week in our Bournemouth office
• Free Roccbox and Friends and Family discount on Gozney products

DIVERSITY AND INCLUSION COMMITMENT

Gozney is an equal opportunity employer that values diversity and inclusion. We embrace individuals of varied nationalities, backgrounds, experiences, abilities, and perspectives. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to do the best work of your career.