Sales Operations Specialist, BlackHat

SmartRecruiters, Inc.; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Great benefits

Career development

Private medical cover

Volunteer time and charity match

25 days annual leave

ShareMatch program

Job summary

Informa Festivals is seeking a Sales Operations Specialist based at 5 Howick Place to oversee post-sales operations and ensure delivery excellence for event sponsors. You’ll manage data accuracy across contracts, inventory, and billing, acting as a bridge between Sales, Customer Success, Marketing, Finance, and Event Operations.

Join a fast-paced team optimizing revenue operations, standardizing processes, and maintaining thorough documentation to support flawless festival delivery and client

Qualifications

• 2-3 years in a quality control environment focused on data accuracy, delivery excellence and reconciliation of programs
• Experience in Account Management, Customer Support, or Operations roles
• Exceptional organizational abilities with ability to balance multiple complex projects
• Proficiency with CRM systems, preferably Salesforce
• Clear and effective communication across peers and management
• Excellence in cross-departmental collaboration and stakeholder management
• Strong analytical and problem-solving abilities
• Ability to thrive in fast-paced environments with multiple priorities

Responsibilities

• Maintain data accuracy throughout the contract lifecycle from post-sale through event completion
• Review and process fully executed event contracts in Salesforce with full compliance
• Manage product inventory tracking during the sales order process (sponsorship inventories, floor plans)
• Facilitate clean handover of sales order information to fulfillment teams
• Oversee billing/invoicing quality, primary contact for sales on billing matters
• Manage sales order amendments to reflect changes across the event lifecycle
• Audit and reconcile data disparities across multiple systems
• Collaborate with Sales, Marketing, Customer Success and Event Ops to confirm contract status and delivery requirements
• Identify and implement process improvements to boost revenue operations efficiency
• Develop and maintain standard operating procedures and documentation
• Monitor policy compliance across operations
• Track client deliverables using internal systems and report status
• Support and maintain our digital event platform for clients
• Coordinate with event support teams to ensure successful program delivery
• Ensure timely and accurate distribution of event leads and post-event deliverables
• Support rebooking processes, collateral management and tracking from start to end of lifecycle
• Respond to internal client questions and provide technical support for digital platforms
• Provide triage support to sales teams for client delivery requests
• Partner with Event Operations to deliver service excellence
• Connect internal stakeholders with resources and information
• Support exhibitor management via internal systems

Skills

Data quality

Account management

Customer support

Operations

Salesforce

Cross-department collaboration

Analytical thinking

Time management

Tools

CRM systems

Salesforce

Job description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

Job Description

This role is based in our 5 Howick Place office.

Join our dynamic team as a Sales Operations Specialist, where you'll play a pivotal role in ensuring seamless post-sales operations and delivery excellence. This unique position combines comprehensive data quality management with internal customer success operations, serving as the critical bridge between sales completion and flawless event delivery.

You’ll be responsible for maintaining data accuracy throughout the entire contract lifecycle while overseeing deliverable tracking and execution for our event sponsors. This role requires exceptional precision and organizational skills, as your work directly supports critical business functions across Sales, Customer Success, Marketing, Finance, and Event Operations teams.

Responsibilities

Order Management & Data Quality Excellence

• Maintain data accuracy throughout the entire contract lifecycle from post-sale through event completion
• Review and process fully executed event contracts within Salesforce, ensuring seamless integration and full compliance
• Manage comprehensive product inventory tracking throughout the sales order process, including sponsorship inventories and detailed floor plans
• Facilitate clean handover of sales order information to fulfillment and delivery teams
• Oversee quality control for client billing and invoicing processes, serving as the primary point of contact for sales teams on all billing matters
• Manage the sales order amendment process to ensure changes are accurately reflected throughout the complete event lifecycle
• Conduct thorough audits and reconcile data disparities across multiple systems

Process Optimization & Collaboration

• Collaborate effectively with Sales, Marketing, Customer Success, and Event Operations teams to confirm contract status and ensure timely delivery of onsite event requirements
• Identify and implement strategic process improvements to enhance overall revenue operations efficiency
• Develop and maintain standardized procedures and comprehensive documentation
• Monitor compliance with established policies and procedures across all operations
• Track client deliverables using internal systems and maintain accurate reporting of deliverable status
• Support and maintain our digital event platform to ensure optimal functionality and client experience
• Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
• Ensure timely and accurate distribution of event leads and post-event deliverables
• Support comprehensive event rebook processes, collateral management, and tracking from the beginning of the event lifecycle through completion

Internal Client Support & Operations

• Respond to internal client questions and provide technical support for digital platform issues
• Provide responsive triage and support to sales teams by addressing specific client delivery requests
• Partner with Event Operations teams to deliver excellent service standards
• Connect internal stakeholders with appropriate resources and information
• Support conference exhibitor management through internal systems coordination

Qualifications

Essential Experience & Skills

• 2-3 years of demonstrable experience in a quality control environment with focus on data accuracy, delivery excellence, reporting precision, and reconciliation of programs
• Experience in Account Management, Customer Support, or Operations roles
• Exceptional organizational abilities with proven capability to balance multiple complex projects while maintaining absolute attention to detail
• Strong focus on accuracy and timeliness of deadlines and delivery requirements
• Proficiency with CRM systems, preferably Salesforce
• Ability to communicate solutions clearly and effectively to peers and management
• Excellence in cross-departmental collaboration and stakeholder management
• Strong analytical and problem-solving abilities
• Ability to thrive in fast-paced environments while managing multiple priorities simultaneously

Preferred Qualifications

• Experience in B2B events or technology industry
• Knowledge of billing or revenue operations processes
• Advanced Salesforce platform knowledge

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com

Our benefits include:

• Great community:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact:take up to four days per year to volunteer, with charity match funding available too
• Career opportunity:the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out:25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here .