Sales Operations Manager

Aiimi Ltd; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the UK is seeking a Sales Operations Manager to support the sales team and Chief Customer Officer. This role focuses on managing CRM data integrity, streamlining operational processes, and coordinating with channel partners. The ideal candidate should have strong organisational skills, experience in CRM management, and excellent communication abilities. A hybrid working model is available with competitive employee benefits.

Benefits

25 Days holiday increasing with service

Flexible working options

Mental health support

Annual wellbeing allowance

Employee benefits package

Generous company pension contribution

Professional development opportunities

Qualifications

• Proven experience in sales operations or CRM administration.
• Strong organisational and multitasking skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide day-to-day operational support to the sales team.
• Administer onboarding and ongoing administration of channel partners.
• Own the integrity and accuracy of data within HubSpot.

Skills

Organisational skills

CRM management

Communication skills

Multitasking

Relationship building

Tools

HubSpot

Job description

Overview

Aiimi is seeking a Sales Operations Manager to support the sales team and Chief Customer Officer. This role requires a highly organised, collaborative, and proactive Sales Operations Manager to play a central role in supporting our sales function. This position is responsible for streamlining operational processes, managing CRM data integrity, coordinating with channel partners, and ensuring the sales team is equipped to perform at their best. The ideal candidate will be a natural relationship builder, responsive to evolving business needs, and confident in escalating issues when necessary.

Responsibilities

• Provide day-to-day operational support to the sales team, ensuring they have the tools, information, and resources needed to succeed.
• Assist the Chief Customer Officer in managing his diary, including scheduling meetings, travel, and key deadlines.
• Coordinate internal and external meetings, prepare agendas, and ensure timely follow-up on action items.
• Respond to ad hoc requests from the sales team, adapting quickly to shifting priorities and business needs.
• Respond to sales teams' requests to complete NDAs and book channel partner meetings as appropriate.
• Administer onboarding and ongoing administration of channel partners, ensuring documentation, compliance, and performance tracking are up to date.
• Act as a key point of contact for channel partner administrative queries.
• CRM Management & Data Quality (HubSpot): Own the integrity and accuracy of data within HubSpot, conducting regular audits and updates.
• Support the Chief Customer Officer in developing performance reports for board meetings and sales meetings and business reviews.
• Collaborate with sales and marketing teams to optimise CRM workflows, lead tracking, and reporting.
• Ensure consistent data entry practices and provide training or guidance where needed.
• Where necessary, escalate issues to the Chief Customer Officer to ensure issues are rectified successfully.
• Lead Qualification & Campaign Support: Work closely with the marketing team to review and qualify leads generated from campaigns and digital activity.
• Provide an articulate "elevator pitch" in all interactions with potential customers to ensure people have a clear understanding of the broad range of Aiimi capabilities.
• Speak to potential customers to qualify leads that have come into the department.
• Ensure timely follow-up and assignment of qualified leads to the appropriate Sales Directors, ensuring the scheduling of appropriate pre-sales focus to follow up.
• Track and report on lead conversion metrics, providing insights to improve campaign targeting and effectiveness.
• Issue Escalation & Process Improvement: Identify operational bottlenecks or issues impacting sales performance and escalate appropriately.
• Proactively suggest and implement process improvements to enhance efficiency and data quality.
• Act as a liaison between sales, marketing, and operations to ensure alignment and smooth execution of initiatives.
• Proven experience in sales operations or CRM administration.
• Strong organisational and multitasking skills, with the ability to manage competing priorities.
• Proficiency in HubSpot or similar CRM platforms.
• Excellent interpersonal and communication skills, with a collaborative mindset.
• High attention to detail and a proactive approach to problem-solving.
• Proven experience interacting with potential customers.
• Desirable: Experience working within a sales and marketing team; Familiarity with lead qualification processes and marketing campaign workflows; Comfortable working in a fast-paced, dynamic environment with evolving priorities.

Benefits

• 25 Days holiday (excluding bank holidays) - increasing by a day every 2 years.
• Flexible working options - hybrid.
• Mental health and wellbeing support, including access to counselling.
• Annual wellbeing allowance (e.g. personal training, fitness, wellness apps).
• Up to 10% of your salary in employee benefits, including critical illness cover, life insurance, and private healthcare (post-probation).
• Generous company pension contribution.
• Ongoing professional development and training opportunities.