Sales Operations, Key Account & Integration Administrator

ASSA ABLOY; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

ASSA ABLOY Global Solutions in the UK is seeking a Global Sales Operations & Key Account Administrator to coordinate global deployments, onboard new hospitality clients, and manage integrations and APIs. You will partner with account managers, regional teams, and technical staff to drive successful programs and customer satisfaction.

You’ll own project plans, reporting, and data quality across CRM, ERP, and Smartsheet, delivering timely updates and governance to support commercial performance.

Qualifications

• Strong organisational and project coordination skills.
• Excellent analytical, reporting, and data management capabilities.
• Advanced Smartsheet expertise with dashboards and reports.
• Experience managing customer programmes and deployments.
• Advanced Excel skills for data analysis.
• Knowledge of APIs, mobile-access solutions, and integrations.

Responsibilities

• Coordinate global customer deployments and integrations.
• Maintain project plans, deployment trackers, implementation trackers, and customer roadmaps.
• Prepare reports and progress updates for stakeholders.
• Support onboarding of new customers and APIs.
• Manage data quality across CRM, ERP, and reporting systems.
• Provide operational support to Global Key Account, Sales Operations, and Integration teams.

Skills

Project coordination

Data analysis

Customer onboarding

API administration

Smartsheet

Excel

ServiceNow

CRM systems

Stakeholder management

Reporting

Tools

ServiceNow

Smartsheet

CRM systems

ERP

Job description

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in the Vingcard business area for a Global Sales Operations & Key Account Administrator

Part of Global Solutions, Vingcard is dedicated to leading in contactless digital key technology, IoT connectivity, and cloud-based innovations, ensuring we meet the evolving security needs of the hospitality industry now and in the future.

Your Role in Keeping the Future in Safe Hands…

The Sales Operations, Key Account & Integration Administrator supports the successful delivery of global customer programs, deployments, integrations, and commercial initiatives across strategic hospitality accounts. Acting as a central point of coordination between customers, account managers, regional teams, technical teams, legal, finance, and internal stakeholders, the role ensures projects, integrations, and operational processes are executed efficiently and accurately.
The position combines project coordination, customer onboarding, integration administration, commercial reporting, data analysis, systems administration, contract management, and operational support to drive customer satisfaction, operational excellence, and successful account performance.

Reporting to Rebecca Card you will combine project coordination, commercial reporting, data analysis, customer support, and operational administration to drive successful account performance and customer satisfaction.

What you will do

Project, Program & Integration Management

• Coordinate and support global customer deployments, rollouts, integrations, and strategic initiatives.
• Maintain project plans, deployment schedules, implementation trackers, and customer roadmaps.
• Monitor project and integration progress, identify risks, and support issue resolution activities.
• Collect, validate, and manage project information from customers, regional teams, technical resources, and internal stakeholders.
• Coordinate integration onboarding activities and ensure all required administrative steps are completed before handover to technical resources.
• Support customer meetings, deployment reviews, and integration status calls through preparation of reports and progress updates.
• Coordinate with technical, sales, account management, and product teams to ensure successful execution of customer programmes and integrations.
• Assist in developing, documenting, and continuously improving operational processes, governance, and best practices.

Customer, Account & Onboarding Support

• Act as a key operational contact for global hospitality accounts and integration partners.
• Build and maintain effective working relationships with customers and internal stakeholders.
• Support account managers with customer requests, integration enquiries, project updates, and follow-up actions.
• Coordinate and manage customer escalations, ensuring timely communication and resolution.
• Assist hotels, customers, and technology partners with operational, implementation, integration, and onboarding-related enquiries.
• Support the successful rollout of new products, services, APIs, mobile access solutions, customer programmes, and strategic initiatives.
• Coordinate information flow between customers and internal teams throughout onboarding, deployment, and integration processes.

Integration & API Administration

• Coordinate administrative activities for approved integration customers following execution of required agreements.
• Support onboarding activities for customers utilising Vostio Guest API, Mobile Access solutions, SDKs, and other integration services.
• Track customer onboarding progress and ensure all required documentation and setup activities are completed.
• Coordinate administrative setup requirements and assign integration initiatives to appropriate technical resources for execution.
• Maintain accurate records and documentation associated with integration customers throughout the customer lifecycle.
• Support integration partners and internal stakeholders through established onboarding and implementation procedures.
• Maintain visibility of integration activity, status, and customer progression.

Data Management, Analytics & Reporting

• Collect, validate, analyse, and maintain customer, integration, project, and commercial data.
• Produce regular and ad hoc reports to support account management, customer programmes, and business decision-making.
• Prepare monthly, quarterly, and annual customer declarations, integration reporting, and performance reviews.
• Maintain dashboards and reporting tools that track deployment progress, implementation status, revenue performance, customer engagement, and account metrics.
• Monitor data quality across CRM, ERP, ServiceNow, Smartsheet, project management, and reporting systems.
• Generate insights and recommendations based on customer activity, performance trends, and deployment progress.
• Develop executive dashboards providing visibility of project status, milestones, resource allocation, risks, and commercial performance.

Commercial & Contract Administration

• Support invoicing, commission tracking, forecasting, and commercial performance reporting.
• Work closely with Finance and Account Management teams to ensure accurate commercial administration and reporting.
• Assist with participation agreements, contract documentation, commercial records, and customer documentation.
• Maintain pricing documentation and support commercial governance activities.
• Conduct regular reviews of NDAs, API agreements, SDK agreements, and associated customer contracts to identify upcoming expirations and renewal requirements.
• Coordinate contract renewals and associated documentation with Legal and relevant stakeholders.
• Maintain accurate records of agreement status, expiration dates, and renewal activities.
• Ensure executed agreements and related documentation are appropriately stored and maintained within internal systems.
• Support contract and agreement administration processes in accordance with company policies.

Systems Administration & Process Management

• Maintain and administer key business systems including ServiceNow, Smartsheet, CRM, ERP, SharePoint, and project management platforms.
• Upload and maintain executed agreements, customer records, and associated documentation within applicable systems.
• Manage customer account status updates, classifications, workflow assignments, and system records.
• Ensure information is accurate, current, secure, and accessible to internal stakeholders.
• Support system integrations, reporting enhancements, and data management initiatives.
• Assist with process improvement initiatives that increase operational efficiency and reporting accuracy.
• Deliver guidance and support to internal teams regarding systems, processes, and best practices.

Smartsheet Administration & Reporting

• Act as the primary administrator and subject matter expert for Smartsheet across customer programmes, integration initiatives, and internal projects.
• Design, build, and maintain Smartsheet solutions including project plans, deployment trackers, forms, dashboards, reports, and automated workflows.
• Develop executive dashboards delivering real-time visibility of project, integration, and commercial performance.
• Ensure data integrity and consistency across Smartsheet and connected business systems.
• Manage workspace structures, permissions, governance, and collaboration standards.
• Support stakeholders with best practices, process improvements, workflow automation, and reporting solutions.
• Identify opportunities to improve efficiency through automation, workflow optimisation, and enhanced reporting capabilities.

Administrative Support

• Coordinate customer and internal meetings, agendas, actions, and follow-up activities.
• Prepare presentations, reports, operational updates, and communication materials.
• Maintain documentation, records, filing systems, and project repositories.
• Track outstanding actions and administrative requirements, following up with responsible stakeholders as required.
• Provide operational and administrative support to Global Key Account, Sales Operations, and Integration teams.
• Support additional projects and strategic initiatives as required.

What we expect of you…

• Strong organisational, administrative, and project coordination skills.
• Excellent analytical, reporting, and data management capabilities.
• Advanced Smartsheet expertise, including dashboards, reports, forms, workflows, automations, formulas, and cross-sheet reporting.
• Experience managing projects, customer programmes, and deployment coordination.
• Advanced Microsoft Excel skills, including pivot tables, lookups, data analysis, and reporting.
• Experience developing executive dashboards and management reporting.
• Experience with ServiceNow administration and workflow management.
• Knowledge of customer onboarding, integration administration, and contract management processes.
• Familiarity with APIs, mobile-access solutions, and technology integrations.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and documentation management.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused, proactive, and solution-oriented mindset.
• Comfortable working independently and collaboratively