Sales Operations Executive

2M Employment Solutions Limited; Wilmslow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company is seeking a detail-oriented Sales Operations Executive to support its finance operations. This hybrid role includes responsibilities such as reviewing customer calls, handling leads, and providing exemplary customer service. Join a vibrant team and receive ongoing support with great benefits while making a real impact in a growing environment.

Benefits

Holiday entitlement

Birthday leave

Post-wedding leave

Family support perks

Private healthcare

Qualifications

• Background in sales or contact centres is a bonus.
• Confident, proactive, and positive.
• Eager to learn and grow.

Responsibilities

• Review recorded customer calls to assess appointment quality.
• Manage inbound lead administration and allocation.
• Answer inbound customer calls professionally.

Skills

Attention to detail

Customer service

Communication

Proactivity

Job description

Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am - 5:00 pm

We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Our mission is to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and enjoy their work.

The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This role offers a fantastic opportunity to support our internal finance operations as we expand internationally.

Key responsibilities include:

• Review recorded customer calls to assess appointment quality against business standards.
• Share call recordings with colleagues for training and feedback.
• Manage inbound lead administration and allocation.
• Answer inbound customer calls professionally.
• Handle appointment cancellations and update systems accordingly.

Requirements:
We are looking for someone who is:

• Confident, proactive, and positive.
• A quick thinker who handles challenges effectively.
• A great listener with keen attention to detail.
• Eager to learn and grow.
• Organised, reliable, and comfortable with administrative tasks.
• Possessing a background in sales or contact centres is a bonus.
• Committed to delivering excellent customer service.
• A team player with clear communication skills.

Why join us? If you enjoy keeping things on track behind the scenes, have an eye for detail, and want to grow in a dynamic environment, this role could be perfect for you. You'll receive full training, ongoing support, and great benefits, including holiday entitlement, birthday and post-wedding leave, family support perks, and private healthcare.

Ready to make a difference? Click 'Apply now' to submit your CV and join our vibrant team!