Sales Operations & Customer Service Executive - German Speaker

TRP RECRUITMENT; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in the fashion industry is looking for a Sales Operations & Customer Service Executive fluent in German to manage orderbooks, maintain customer data, and enhance the customer experience. This role requires excellent organizational and communication skills, as well as proficiency in Microsoft Office, particularly Excel. The successful candidate will also collaborate with various departments and build strong relationships with customers, ensuring high operational excellence across the region. This position is based in Greater London.

Qualifications

• Fluent in German is essential.
• Excellent working knowledge of Microsoft Office, particularly Excel.
• Strong communication and organizational skills.
• Customer service passion and attention to detail.

Responsibilities

• Produce and manage orderbooks accurately.
• Maintain customer data including orders and pricing.
• Collaborate across departments to resolve issues.
• Analyze orderbooks and communicate challenges.
• Build strong customer relationships for support.
• Monitor key performance metrics and assist with projects.

Skills

Fluent in German

Excellent communication skills

Organisation skills

Microsoft Office proficiency

Passion for customer service

Attention to detail

Tools

Microsoft Excel

STYLEman

Job description

Overview

A global leader in the fashion industry brings together a portfolio of premium, market‑leading brands known for quality, innovation, and timeless design. As they strengthen their presence across Europe, they seek a Sales Operations & Customer Service Executive – DACH, GERMAN SPEAKER, to support growth, elevate the customer experience, and ensure seamless operational excellence across the region.

Main Responsibilities

• Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
• Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
• Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
• Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
• Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.

Person Specifications

• Fluent in German (Essential)
• Excellent working knowledge of Microsoft Office, in particular, Excel
• STYLEman experience is desirable, but not essential
• Excellent communication and organisational skills
• Passionate about customer service
• An eye for detail
• Excellent verbal and written communication skills