Sales Operations & Customer Service Executive - Distributors

Reed; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency in London is looking for a Sales Operations & Customer Service Executive to manage distributor relationships and ensure customer satisfaction. The ideal candidate has experience with distributors, strong Microsoft Office skills, especially in Excel, and a passion for customer service. This full-time role offers professional growth opportunities and a competitive salary package.

Benefits

Competitive salary package

Opportunities for professional growth

Engaging and supportive work environment

Qualifications

• Minimum of one to two years of general office experience with demonstrable skills.
• Excellent working knowledge of Microsoft Office, especially Excel.
• Experience with STYLEman is desirable but not essential.

Responsibilities

• Manage distributor relationships effectively.
• Produce order books focusing on customer requirements.
• Enter orders into the system and manage customer data.
• Work closely with Sales, Logistics, and Operations teams.
• Analyse order books to inform customers and sales teams of issues.
• Review orders for accuracy prior to shipping.
• Support allocation of orders and maintain communication with warehouse.
• Communicate with key customers to prepare for shipping seasons.
• Monitor key performance metrics like customer satisfaction.

Skills

Experience working with distributors

Excellent communication skills

Excellent organizational skills

Microsoft Office, particularly Excel

Customer service orientation

Job description

Sales Operations & Customer Service Executive – Distributors

• Annual Salary: Up to £35,000
• Location: London
• Job Type: Full-time

We are seeking a Sales Operations & Customer Service Executive to manage our distributor relationships effectively. This role is crucial for someone with experience working with distributors, who is also skilled in Microsoft Office, particularly Excel, and has a passion for customer service.

Day-to-day of the role:

• Produce order books focusing on customer requirements and business targets across all distributors.
• Enter orders into the system and manage customer data including pricing, part numbers, and VAS.
• Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth processing of orders from start to finish.
• Analyse order books to inform customers and sales teams of any challenges preventing orders from shipping.
• Review orders prior to the shipping window to ensure accuracy as per customer requests.
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
• Regularly communicate with key customers to review the shipping season and prepare for the next one.
• Monitor key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
• Build and develop strong working relationships with both external and internal customers.
• Provide feedback on recurring issues and help propose solutions to improve the customer experience.
• Assist customers with pricing, credits, invoices, and terms.
• Participate in training and development courses and handle other duties and special projects as assigned.

Required Skills & Qualifications:

• Experience working with distributors (Essential).
• Minimum of one to two years of general office experience with demonstrable skills and measurable success.
• Excellent working knowledge of Microsoft Office, particularly Excel.
• Experience with STYLEman is desirable but not essential.
• Excellent communication and organizational skills.
• Passionate about customer service and attentive to detail.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Engaging and supportive work environment.

To apply for the Sales Operations & Customer Service Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.