Sales Operations & Customer Service Executive - Amazon

Reed; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking a Sales Operations & Customer Service Executive to manage the Amazon account. The role demands experience with Amazon, proficiency in Microsoft Office, especially Excel, and a passion for customer service. Responsibilities include managing customer orders, analyzing performance metrics, and building customer relationships. Competitive salary and growth opportunities are offered in a supportive work environment.

Benefits

Competitive salary package

Opportunities for professional growth

Engaging work environment

Qualifications

• 1-2 years of general office experience with measurable success.
• Proven track record in managing Amazon operations.

Responsibilities

• Act as primary customer service contact for Amazon.
• Produce order books focusing on customer requirements.
• Enter and manage customer orders and data.
• Work with teams to resolve customer issues.
• Analyze order handling metrics to identify challenges.

Skills

Experience with Amazon

Excellent working knowledge of Microsoft Office, particularly Excel

Excellent communication skills

Organizational skills

Passionate about customer service

Tools

Microsoft Office

STYLEman

Job description

Sales Operations & Customer Service Executive – Amazon

• Annual Salary: Up to £35,000
• Location: London
• Job Type: Full-time

We are looking for a Sales Operations & Customer Service Executive to manage our Amazon account. This role is essential for someone with direct experience managing Amazon operations, who is also proficient in Microsoft Office, particularly Excel, and has a strong passion for customer service.

Day‑to‑day of the role

• Act as the primary customer service contact for Amazon, building strong relationships to understand their operational needs and service expectations.
• Produce order books focusing on customer requirements and business targets.
• Enter orders into the system and manage customer data including pricing, part numbers, and VAS.
• Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product‑related concerns, and ensure smooth processing of orders from start to finish.
• Analyze order books to inform customers and sales teams of any challenges preventing orders from shipping.
• Review orders prior to the shipping window to ensure accuracy as per customer requests.
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
• Regularly communicate with key customers to review the shipping season and prepare for the next one.
• Monitor key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
• Build and develop strong working relationships with both external and internal customers.
• Provide feedback on recurring issues and help propose solutions to improve the customer experience.
• Assist customers with pricing, credits, invoices, and terms.
• Participate in training and development courses and handle other duties and special projects as assigned.

Required Skills & Qualifications

• Experience with Amazon (Essential).
• Minimum of one to two years of general office experience with demonstrable skills and measurable success.
• Excellent working knowledge of Microsoft Office, particularly Excel.
• Experience with STYLEman is desirable but not essential.
• Excellent communication and organizational skills.
• Passionate about customer service and attentive to detail.

Benefits

• Competitive salary package.
• Opportunities for professional growth and development.
• Engaging and supportive work environment.

To apply for the Sales Operations & Customer Service Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.