Sales Operations Business Partner - UK

Civica; Dudley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software provider in Dudley seeks a Sales Operations Business Partner to link global sales strategies with regional teams. You will ensure effective implementation of global processes and drive operational excellence, offering support and training to sales personnel. The ideal candidate will have strong Sales Operations experience, ideally within public sector markets, and proficiency with CRM systems like Salesforce.

Benefits

25 days annual leave + bank holidays

Pension contributions – 5% employer match

Private medical insurance

Life assurance – 4× salary

Health cash plan

Qualifications

• Proven experience in Sales Operations or Revenue Operations within SaaS or technology.
• Strong understanding of sales processes and GTM execution.
• Experience driving adoption of global processes across teams.

Responsibilities

• Act as the primary liaison between sales leadership and global Sales Operations.
• Translate GTM strategies into actionable regional plans.
• Provide training and support to regional sales teams.

Skills

Sales Operations experience

CRM systems (Salesforce)

Analytical mindset

Stakeholder management

Public sector experience

Job description

Job Overview

As Sales Operations Business Partner you’ll act as the vital link between our global Sales Operations function and our regional sales teams across the UK. You’ll ensure that Civica’s global go-to-market strategies, systems, and processes are effectively implemented while adapting them to meet local business needs. You’ll work closely with sales leaders and cross‑functional stakeholders to drive alignment, adoption, and operational excellence, helping to create a more consistent, data‑driven, and scalable sales operation.

Responsibilities

• Act as the primary liaison between regional sales leadership and global Sales Operations
• Translate global GTM strategies into actionable regional execution plans
• Drive adoption of global sales processes, tools, and systems (including Salesforce)
• Provide training, troubleshooting, and support to regional sales teams
• Monitor compliance with global standards while ensuring regional adaptability
• Deliver reporting and insights to support pipeline management, forecasting, and productivity
• Identify performance gaps and develop data‑driven recommendations for improvement
• Collaborate with cross‑functional teams to support cohesive GTM execution

Qualifications

• Proven experience in Sales Operations, Revenue Operations, or Business Partner roles within SaaS or technology businesses
• Strong understanding of sales processes, CRM systems (preferably Salesforce), and GTM execution models
• Excellent stakeholder management and communication skills
• Analytical mindset with the ability to translate insights into action
• Experience driving adoption of global processes and systems across distributed teams
• Experience working with or selling into public sector markets (e.g., local government, healthcare, education)
• Familiarity with regional compliance and regulatory requirements impacting GTM operations

Company Overview

We’re Civica and we make software that helps deliver critical services for citizens worldwide. From local to state government, education, health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point in our journey to realise that aspiration.

What You Can Expect

Time Off & Work‑Life Balance: 25 days annual leave + bank holidays, with the option to buy up to 10 extra days! Days of Difference – up to 3 extra days off for volunteering.

Financial Well‑being & Security: Pension contributions – 5% employer match. Income protection – up to 75% salary cover for long‑term illness. Life assurance – 4× salary tax‑free lump sum. Critical illness cover – £25,000 lump sum (extendable to dependents).

Health & Perks: Private medical insurance – fast access to private healthcare. Health cash plan – claim back physio, therapies & more. Dental insurance – cover for routine & emergency care. Affinity groups – join employee‑led communities. Bounty bonus – refer a friend & get rewarded.

Equal Opportunity Employer

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence and welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.