Sales Operations Analyst

Resideo; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading global distributor in Manchester is seeking a Sales Operations Analyst for their Inside Sales team. The ideal candidate will support the sales team by processing orders in SAP, handling customer queries, and maintaining records. This role requires excellent communication and sales skills, along with a keen attention to detail. The position offers a hybrid work model, competitive salary, and opportunities for career progression within a global business.

Benefits

Hybrid working model

Competitive salary and quarterly commission

Opportunity for career progression

Excellent career development opportunities

Qualifications

• Proven customer experience in a sales-focused environment.
• Strong communication skills and ability to build relationships.
• Demonstrated attention to detail in processing tasks.

Responsibilities

• Process customer orders and quotes in SAP to meet specific SLAs.
• Field telephone calls and support e-commerce queries.
• Liaise with departments to resolve customer issues and complaints.
• Maintain and update customer records effectively.
• Upsell through attachments and complete solution orders.

Skills

Customer experience

Commercial awareness

Communication skills

People skills

Critical thinking

Active listening

Learning absorption

Sales Skills

Tools

SAP

Microsoft Office

Job description

We now have the opportunity for a Sales Operations Analyst to join our Inside Sales team at ADI Global Distribution.

The Sales Operations Analyst is responsible for providing key administrative support to the Sales team and working within Sales Operations whilst ensuring a first‑class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast‑paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

JOB DUTIES

• Process customer orders and quotes in SAP to specific SLA’s and customer requirement
• Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e-commerce queries
• Liaise with relevant departments to complete customer order, queries and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers’ requirements
• Up‑sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactions
• Participate in ad hoc projects to further enhance the customer experience

YOU MUST HAVE

• Customer experience
• Commercial awareness
• Communication skills
• People skills
• Critical thinking
• Active listening
• Learning absorption
• Sales Skills

WE VALUE

• Attention to detail: correct transposing
• Ability to handle processing end to end
• SAP or similar ERP experience
• Strong Microsoft Office knowledge

WHAT'S IN IT FOR YOU

• Hybrid working model
• Competitive salary and quarterly commission structure
• Opportunity to progress within a global business
• Excellent career development opportunities

ADDITIONAL INFORMATION

Interview Details: We are looking to conduct face‑to‑face interviews at our UK Headquarters on the following dates: 6th, 7th, and 8th of January.

Location: Oldham Broadway Business Park, Unit 6 Broadgate, Chadderton, Oldham OL9 9XA

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product‑solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin‑off is currently targeted for completion in the second half of 2026, subject to customary conditions.