Sales Office Manager (Pro-Active & Re-Active)

Kew Green Hotels; Sefton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global hotel company in Sefton is seeking a Sales Office Manager to lead a team focused on driving revenue from MICE, Groups, and Reservations. You will manage client relationships and execute marketing strategies while ensuring smooth event delivery. The ideal candidate has a proven sales track record and strong organizational skills. This role offers opportunities for personal and career development and a competitive benefits package.

Benefits

Discounted hotel stays

Attractive discounts across retailers

Career development opportunities

24/7 Employee Assistance Line

Qualifications

• Demonstrable track record in hotel sales with measurable revenue growth.
• Experience in large, multi-layered sales organizations preferred.
• High business and commercial acumen with data analysis skills.

Responsibilities

• Develop and execute strategic sales plans to achieve revenue goals.
• Build and maintain strong client relationships to drive repeat business.
• Analyze market trends and competitor activity to inform strategy.

Skills

Sales skills

Negotiation skills

Communication skills

Organizational skills

Leadership skills

Tools

Opera PMS

Opera Sales & Catering

Office 365

Job description

As Sales Office Manager, you will lead the team to drive revenue, focusing on MICE, Groups and Reservations. You'll manage client relationships, develop and execute marketing strategies, and oversee budgeting and forecasting. The role includes supervising team members, optimising event booking systems, and ensuring smooth event delivery. You'll also represent voco Leicester at industry events and networking opportunities to grow our presence and client base.

With a proven track record in sales and relationship management, you will play a pivotal role in driving revenue, maximising market share, and consistently delivering exceptional results.

This role reports to the General Manager and works closely with our central Kew Green National Teams.

About the Role

Based at voco Leicester, you will be accountable for growing market share, building strong client relationships, and delivering outstanding commercial results across the hotel. Through strategic sales planning and solution-driven leadership, you will ensure revenue targets and KPIs are consistently achieved.

Key responsibilities include:

• Developing and executing strategic sales plans to expand the customer base and achieve ambitious revenue goals.
• Building and maintaining strong client relationships, tailoring solutions to meet their needs and drive repeat business.
• Leading the hotel teams to identify new opportunities through our lead share initiative
• Supporting the onsite Reservation/Meeting & Events team.
• Secure corporate RFPs, group and MICE business and enhance account penetration.
• Analysing market trends, competitor activity, and sales data to identify growth opportunities and inform strategy.
• Acting as the key link between our hotel brand partners, Kew Green Hotels, and key account stakeholders.

About You

You are a commercially minded sales professional with the ability to balance strategy with hands-on leadership. A natural relationship builder, you thrive in a fast-paced environment and excel at driving results through people and performance.

We’re looking for someone with:

• A demonstrable track record in hotel sales, with measurable success in revenue growth and account development.
• Experience in large, multi-layered sales organisations (national, regional and local) preferred.
• Strong organisational, negotiation and communication skills.
• High business and commercial acumen, with the ability to analyse data and drive solutions.
• Successful experience in coaching, training and motivating a sales team.
• Competence in using sales tools, technology, and relevant systems (Opera PMS, Opera Sales & Catering, Office 365).
• Marketing experience, including social media

Benefits

Our rewards package includes:

• Discounted hotel stays worldwide, plus food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• Personal and career development opportunities, including apprenticeships.
• 24/7, 365 days Employee Assistance Line for mental health support, financial advice, and legal guidance.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel brands.

Our mission is to operate hotels that make us proud, and our values unite us:

• We Love To Pursue Outstanding
• We Respect Our People And Communities
• We Focus On Details
• We Are Pragmatic

If you share our values and you’re committed to delivering results you can be proud of, we’d love to hear from you!

At Kew Green Hotels, we welcome applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please complete the relevant application questions or contact [e-mail].