Sales Office Manager

KHR - Recruitment Specialists; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Sales Office Manager in the UK. This role involves supervising the sales office team, acting as a key contact for customer accounts, and enhancing overall sales performance. Ideal candidates should have experience in Sales Office Management within the manufacturing or construction industries. This position offers a competitive salary and various benefits including a company bonus scheme and 25 days holiday.

Benefits

Competitive salary

Company bonus scheme

25 days holiday plus bank holidays

Early finish on Fridays

Pension scheme

Qualifications

• Experience in Sales Office Management or a Supervisory role.
• Proven experience in the manufacturing or construction industries.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and motivate the sales office team.
• Act as the main contact for key customer accounts.
• Monitor response times to customer queries and orders.

Skills

Sales Office Management

Customer Relationship Management

Analytical skills

Communication skills

Organisational skills

Tools

Microsoft Office

CRM Systems

ERP Platforms

Job description

Overview

Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Office Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction.

Responsibilities

• Supervise, support, and motivate the sales office team to ensure high performance and engagement
• Act as the main point of contact for key customer accounts, maintaining strong relationships
• Assist the Head of Sales in managing and supporting the sales team’s daily requirements
• Monitor and improve response times to customer queries and orders
• Provide guidance and support to team members on customer communication and problem-solving
• Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service
• Analyse current processes and recommend improvements to enhance team efficiency and service levels
• Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management
• Track customer interactions, ensuring the CRM system is regularly updated
• Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training
• Ensure customer service standards and company policies are upheld across all interactions

Requirements

• Experience in Sales Office Management or a Supervisory role
• Proven experience in the manufacturing or construction industries
• Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
• A strong customer-centric approach to problem-solving and ensuring customer satisfaction
• Organised, detail-oriented, and able to work under pressure and meet deadlines
• Flexible and open to change within a dynamic and fast-paced environment
• Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms
• Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills
• A strong team player with strong Excel skills and good analytical skills

Benefits

• Competitive salary
• Company bonus scheme
• 25 days holiday plus bank holidays
• Early finish on Fridays
• Pension scheme