Sales Office Administrator

Novanta; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Novanta is seeking a Sales Administrator to provide vital support in our Stockport office. The role involves managing sales order processes, service returns, and ensuring smooth operations alongside our sales team. Competitive salary and benefits including private medical insurance and a supportive work environment await you.

Benefits

Competitive base salary

Private Medical Insurance Scheme

Annual leave - 25 days + bank holidays

Death in service scheme

Enhanced company pension scheme

Friendly working environment with social clubs

Employee Assistance Programme

Volunteering Days

Qualifications

• Proven track record of administrative excellence.
• Experience in sales environment and hi-tech sector is advantageous.
• Strong IT skills and communication skills required.

Responsibilities

• Administer sales process including sales order processing and compliance.
• Manage service returns and maintain demo laser records.
• Collaborate with Commercial and Operations teams for order fulfillment.

Skills

Administrative excellence

Communication

Problem solving

Organization

IT Skills (MS Office)

Tools

Sage ERP

SAP ERP

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Sales Administrator

Stockport

We are seeking a Sales Office Administrator to join our team onsite in Stockport. This job is responsible for providing administrative support to the sales office team.

Our Stockport site is a state-of-the-art R&D and manufacturing facility, dedicated to the production of laser and precision.

What do we offer?

• A competitive base salary reviewed annually.
• Private Medical Insurance Scheme.
• Annual leave - 25 days + bank holidays.
• Death in service scheme.
• Enhanced company pension scheme.
• A friendly and sociable working environment - including regular business unit wide social clubs, activities and events.
• Employee Assistance Programme
• Volunteering Days.

Primary Responsibilities

• Administration of all aspects of the sales process including:

• Sales Order Processing (SOP).
• Requesting credit sign from Finance.
• Preparation of customer order acknowledgments.
• Updating and maintaining customer information.
• Ensuring all required paperwork and information is collated for smooth shipment of orders.
• Advising customers of shipment information (tracking etc).
• Ensuring all compliance requirements are met.

• Administration of all aspects of the service returns process including:

• Raising Return Material Authorisation (RMA) documentation.
• Providing service quotes to customers.
• Processing service return paperwork.
• Processing of service purchase orders.

• Administration relating to demonstration lasers including:

• Maintaining demo laser log records.
• Scheduling demo laser shipments and liaising with other staff as appropriate.
• Preparing customer demo request forms and ensuring prompt return.

• To work collaboratively with the Commercial and Operations departments to ensure smooth process from Purchase request to order fulfilment.

General Tasks

• Maintain strict compliance with the quality, environmental and occupational health and safety regulations and implementation of the instructions of the quality, environmental management and/or occupational health and safety officer.

Required Experience, Education, Skills, Training and Competencies

• Proven track record of administrative excellence.
• Previous experience of working in a sales environment is deemed advantageous.
• Previous reception/front of house experience.
• Previous experience within the hi-tech sector (desirable).
• Strong IT skills (MS Office).
• Knowledge of Sage ERP software (desirable).
• Knowledge of SAP ERP Software (desirable)
• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Excellent problem-solving skills.
• Proven ability to work to deadlines in a fast-paced environment.
• Effectively work as part of a team.

As an inclusive employer, Novanta wants to see every candidate performing at their best throughout the application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call [phone] if you need a disability accommodation for any part of the employment process.