Sales Membership Consultant - Thundersley

Virgin Active; Benfleet; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health and wellness club located in Benfleet is looking for a member experience representative. You will enhance member interactions, meet sales targets, and ensure a warm atmosphere in the club. Ideal candidates possess strong interpersonal skills and a customer service orientation. This role offers numerous perks, including complimentary memberships and discounts across services. Join a team committed to improving lives through wellness.

Benefits

30 days annual leave

3% pension contributions

Complimentary membership for you and a buddy

Free membership for children

Discounts across Virgin Active

20% off food and drink

Access to Salary Finance

BUPA counselling sessions

Corporate letting services

Online discounts through ePoints

Discount on Academy courses

Qualifications

• Experience in customer centric, target driven role is desirable but not essential.
• Strong interpersonal skills that make you approachable.
• Good communication skills.

Responsibilities

• Act as the point of contact for members.
• Address member inquiries with precise administration.
• Create a warm atmosphere throughout the club.
• Own membership targets and strive for sales excellence.
• Ensure activity targets are met for growth.
• Tailor membership offerings to individual needs.
• Provide advice on Exercise Experience and products.
• Support smooth club operations.
• Take on Duty Shift responsibilities as needed.

Skills

Customer service orientation

Interpersonal skills

Good communication skills

Job description

Overview

Virgin Active are committed to changing people's lives for the better through wellness. Our team deliver a unique leisure and relaxation experience throughout all our clubs.

Responsibility

• Acting as the point of contact for members, elevating their member experience at every touchpoint.
• Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
• Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

Qualifications

• Experience of working in a customer centric, target driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.

Perks

• 30 days (including bank holidays) annual leave – and we want you take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy.
• You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media / O2).
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.