Sales Membership Consultant

Virgin Active; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness club chain in Northampton is seeking a customer-focused team member to elevate the member experience. You will act as the main point of contact, create a welcoming environment, and pursue membership targets. Ideal candidates should possess strong interpersonal skills and a passion for wellness. This role also includes various benefits and opportunities for personal growth within the company.

Benefits

30 days annual leave

Complimentary Virgin Active membership

Discounts across Virgin Active

Union with Virgin Group discounts

Salary Finance assistance

Free counselling sessions

Corporate letting services

Discounts on Virgin Academy courses

Qualifications

• Experience in a customer-centric role is desirable but not essential.
• Ability to engage with members and colleagues effectively.

Responsibilities

• Act as the primary contact for members and address inquiries.
• Create a welcoming atmosphere for new members.
• Achieve sales and membership targets.
• Support club operations with exceptional customer service.

Skills

Customer service orientation

Strong interpersonal skills

Good communication skills

Job description

Overview

Virgin Active are committed to changing people’s lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs, and we pride ourselves on incorporating Virgin Active values and ensuring the highest Brand Standards into our work.

Role

• Act as the point of contact for members, elevating their experience at every touchpoint and addressing inquiries with meticulous administrative support.
• Create a warm, inviting atmosphere throughout the club, front of house and new member visits.
• Own your membership targets, striving for excellence in sales, retention and growth each month.
• Ensure all activity targets are met to achieve desired net growth.
• Tailor membership offerings to individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Provide advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Support the smooth operation of the club and consistently deliver exceptional customer service.
• Take on duty shift responsibilities as needed, demonstrating flexibility, dedication and leading by example in all aspects of club management.

Qualifications

• Previous experience in a customer‑centric, target‑driven role (desirable but not essential).
• Strong interpersonal skills, approachable to members, prospects and colleagues.
• Good communication skills.

Benefits

• 30 days annual leave (including bank holidays).
• Access to The Peoples Pension, with a 3% company contribution.
• Complimentary Virgin Active membership for you, a buddy and optionally for your children (Club V).
• Discounts across Virgin Active: guest passes, 50% off PT sessions, etc.
• Union with Virgin Group: discounts on Virgin Atlantic, Virgin Holidays, Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Salary Finance assistance: loans, savings plans and personal finance support.
• 4 free counselling sessions via BUPA employer assistance programme.
• Complimentary corporate letting services through Dexters (no tenant charges).
• ePoints for online retailer discounts.
• Discounts on all Virgin Academy courses, trained by expert instructors.