Sales, Marketing & Client Relations Executive

Thomas and Co international; Oldham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A modern accountancy firm in Greater Manchester seeks a Client Success Associate to enhance client experiences. Responsibilities include managing leads, client communications, and marketing follow-ups in a hybrid role. Ideal candidates are proactive communicators with a background in customer success. The firm offers various benefits, including profit-sharing and gym membership contributions.

Benefits

Profit-share model

Cash back medical scheme

Gym membership contributions

Life cover

Holiday buy-back option

Additional day off for birthday

Flexible working opportunities

Qualifications

• Strong people skills and communication abilities.
• Experience in B2B customer success or sales support.
• Proven ability to handle high volumes of leads.

Responsibilities

• Manage inbound leads and ensure timely responses.
• Qualify prospects and schedule meetings.
• Act as the main point of contact for clients.

Skills

Exceptional communicator

Customer success experience

Lead management

Tech-savvy

Organized and proactive

Confident communication

Results-driven

Tools

HubSpot

Pipedrive

GoHighLevel

Respond.io

Job description

WE’RE HIRING! 🚀

Are you organized, client-focused, and passionate about helping entrepreneurs succeed? Join our award-winning team at Thomas & Co International as a Client Success Associate and play a key role in transforming how clients experience accounting and advisory services.

YOUR PARTNER IN BUSINESS!

Thomas & Co International is a multi-award-winning, modern cloud-based accountancy firm based in Greater Manchester. We’re shaking up the world of finance with passion, hunger, and a drive to deliver exceptional service to entrepreneurs — while building a team of winners who want to do the same!

Our specialty is helping entrepreneurs gain deep insights into their finances so they can scale profitably, save tax efficiently, and build generational wealth.

If you’re an ambitious professional who loves working with people and wants to make a real difference in their client journey, this could be the perfect role for you!

👉 Visit our INSTAGRAM / LINKEDIN to find out more! to find out about who we are and what we do!

About the Role

To support the CEO and wider team by managing inbound leads, client communications, and marketing follow-ups ensuring every prospect, client, and partner receives professional, timely, and engaging communication. This role bridges sales, marketing, and customer care, helping to create smooth journeys from first contact through to happy, long-term clients.

Working Hours & Location

Monday to Friday Full time, 37.5 hours

Hybrid / Remote role - Oldham

Key Responsibilities

• Manage inbound leads across multiple channels, ensuring prompt responses and accurate CRM updates.
• Qualify prospects, follow up on enquiries, and support the CEO with proposals and meeting scheduling.
• Act as a friendly, reliable point of contact for clients and prospects, maintaining a professional brand tone.
• Gather and share client feedback to improve communication and service quality.
• Assist in coordinating marketing campaigns, webinars, and events, including follow-ups and attendee management.
• Support social media outreach, content sharing, and delivery of marketing materials to prospects and clients.
• Prepare simple weekly reports on leads, conversions, and client activity for the CEO.
• Identify opportunities to streamline processes and enhance the client experience.

What We’re Looking For

• Exceptional communicator with strong people skills
• Background in customer success, inside sales, or sales support (preferably B2B)
• Proven experience managing high volumes of leads, inbound inquiries, or event attendees
• Tech-savvy with CRM or pipeline management tools (e.g. HubSpot, Pipedrive, GoHighLevel, Respond.io, etc.)
• Organised, proactive, and detail-oriented — thrives in a fast-paced, growth-oriented environment
• Confident phone manner and written communication style
• Driven by results, conversion metrics, and client experience

Why Join Us?

At Thomas & Co International, you’ll be part of a forward-thinking, friendly, and supportive team. We value your expertise, encourage professional growth, and reward commitment. Our benefits include :

Profit-share model

Cash back medical scheme

Gym membership contributions

Life cover

Holiday buy-back option (up to 5 additional days each year)

An additional day off for your birthday

Flexible working opportunities

Clear Career Development Pathways

At Thomas & Co International, fostering a diverse and flexible environment isn’t just a statement it’s our commitment. We celebrate individuality, value unique perspectives, and believe diversity fuels innovation and excellence. Here, everyone feels respected, empowered, and supported to thrive.

"No agencies, please. We kindly request that recruitment agencies refrain from submitting unsolicited CVs. We will not accept responsibility for any fees related to unsolicited CVs sent to our hiring managers or HR team."