Sales Manager - Sports Centre

Flow Recruitment Ltd; Flitwick; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in the UK is looking for a Membership Manager to drive membership growth at their Flitwick site. As a key leader, you will support and empower your team of Membership Advisors, ensuring they exceed KPIs while providing excellent customer service. The ideal candidate will have a background in Membership management or sales, strong communication skills, and a passion for developing teams.

Qualifications

• Experience in Membership management or Sales management or consultancy.
• Excellent communication skills for liaising with customers and staff.
• Proven ability to motivate and drive a sales team to success.

Responsibilities

• Lead a team of Membership Advisors to grow membership.
• Monitor performance against KPIs and support team development.
• Ensure high levels of customer service and product knowledge.

Skills

Communication skills

Team leadership

Customer service

Sales motivation

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Bedford.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times.

You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.