Sales Manager - Sports and Ski Centre

Flow Recruitment; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in Sunderland is seeking a Line Manager to support the Membership Advisors and enhance customer service. The ideal candidate will have experience in sales management with a focus on team motivation and performance monitoring. Must possess excellent communication skills and a strong background in membership management. This role involves consistent team support to ensure customer satisfaction.

Qualifications

• Experience in membership management or sales management.
• Demonstrated excellent customer service skills.
• Ability to motivate and drive a sales team.

Responsibilities

• Support Membership Advisors to maximize opportunities.
• Meet regularly to monitor team performance.
• Develop high level of customer service.

Skills

Excellent communication skills

Team motivation

Customer service

Sales management

Job description

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.