Sales Manager - MW Selfridges

Dolce & Gabbana; City Of London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A luxury fashion brand is seeking a dynamic Sales Manager for its Menswear Department at Selfridges, London. In this role, you will lead and empower the sales team to deliver exceptional client experiences while achieving sales targets. The ideal candidate has proven luxury retail experience, strong leadership skills, and a passion for enhancing client engagement. This position is a key role in a prestigious environment, where your contributions significantly impact the brand's success.

Qualifications

• Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities.
• Deep understanding of luxury client expectations and industry standards.

Responsibilities

• Enable Sales Excellence by ensuring team has the right tools and knowledge.
• Elevate in-store experience by mentoring team members on service standards.
• Oversee execution of sales ceremony ensuring consistency and efficiency.
• Drive client retention through strategic use of CRM tools.
• Monitor KPIs and implement action plans for improvement.
• Mentor and coach Client Advisors for continuous improvement.
• Assist with visual merchandising and shop floor maintenance.

Skills

Leadership experience in luxury retail

Strong organizational skills

Excellent interpersonal skills

Fluency in English

Job description

Role Overview

We are seeking a dynamic and detail-oriented Sales Manager to join our Menswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.

Your Contribution to the Role

• Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
• Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
• Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
• Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
• Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
• Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
• Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
• Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.

What You Bring to the Team

• Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.