Sales Manager - Menswear Selfridges

Dolce & Gabbana; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A luxury fashion brand is seeking a Sales Manager for its Menswear Department in London. The ideal candidate will possess proven leadership experience in luxury retail and strong organizational skills. Responsibilities include enabling sales excellence, mentoring team members, and ensuring exceptional client experiences. This role is crucial for maintaining brand standards and driving sales targets.

Qualifications

• Proven experience in a leadership role within luxury retail, ideally in Menswear.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities.

Responsibilities

• Act as a key enabler for the sales team
• Mentor team members on personalized, high-touch service
• Track individual and team KPIs and drive results.
• Assist with visual merchandising and shop floor maintenance.

Skills

Leadership in luxury retail

Organizational skills

Excellent interpersonal abilities

Fluency in English

Understanding of luxury client expectations

Tools

CRM tools

Job description

Role Overview

We are seeking a dynamic and detail-oriented Sales Manager to join our Menswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.

Your Contribution to the Role

• Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
• Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
• Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
• Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
• Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
• Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
• Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
• Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.

What You Bring to the Team

• Proven experience in a leadership role within luxury retail, ideally in Menswear.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.