Sales Manager - Leisure Centre

Flow Sports Personnel Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading leisure operator in the UK is recruiting a Membership Manager to lead a busy team in Moulton, Northamptonshire. You will drive membership growth through exceptional customer service and team management, ensuring all members receive top-notch support. Ideal candidates will have experience in membership or sales management and strong communication skills.

Qualifications

• Experience in Membership management or Sales management.
• Proven customer service skills.
• Experience motivating a sales team to success.

Responsibilities

• Support Membership Advisors to maximize opportunities.
• Monitor team performance against KPIs and targets.
• Develop excellent customer service and team expertise.

Skills

Excellent communication skills

Customer service skills

Team motivation

Sales management

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Moulton, Northamptonshire.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy that 'everyone's a member' and look at how the client can convert users to members. Develop a high level of customer service and ensure excellence at all times.
• Empower your team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. Ensure administration and systems are kept up to date and compliant.

Background / Qualifications

• Experience of working within a Membership management or Sales manager or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate excellent customer service skills and experience at interview.
• Experience getting the best out of your team and motivating/driving a sales team to success.