Sales Manager / Customer Relations Manager

Hallmark Luxury Care Homes; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury care home provider in Bath is seeking a Sales and Engagement Specialist to enhance occupancy and engage with potential residents and their families. You will maintain high service standards and promote brand awareness in the local community. Ideal candidates should have experience in B2C sales, empathy, and a passion for the care home industry.

Qualifications

• Experience in B2C sales environment is essential.
• Must display a warm and engaging approach in luxury service.
• Flexibility to work evenings or weekends when necessary.

Responsibilities

• Engage with prospective residents and families to match services.
• Work with existing agreements to exceed expectations.
• Generate referrals and promote brand awareness.

Skills

B2C sales experience

Empathy

Engagement

Flexibility

Job description

Responsibilities

• Engaging with prospective new Residents and/or family members, ensuring we are sharing knowledge and matching the most suitable service offerings.
• Working with existing Residential agreements, ensuring the offering remains in line with and exceeds expectations.
• Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner.
• Working closely with the Central Support Marketing team, ensuring you represent the Brand and use the tools and assets available and in line with the Corporate marketing strategy.
• Work towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full.
• Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offering.
• Working collaboratively as part of the Homes leadership team.

Qualifications

• Experience of working in a B2C sales environment.
• A warm, engaging and empathetic approach to sales in a high end / luxury service environment.
• Flexibility – we do host open evenings or weekends and or social events outside of work hours, we would want the right person to be autonomous for owning their role.
• A genuine reason or passion for wanting to work in the Care Home industry and the amazing family culture that brings.

Hallmark Luxury Care Homes, Bath (Circa 100 bed Care Home) England, United Kingdom (On-site)

Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person-centred around family values. We have 22 luxury care homes across England and Wales and are growing organically. In the heart of Bath, Hallmark (Midford Manor) offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care. Our renowned home is CQC rated GOOD in all domains.