Sales Manager - Croydon Outlet (n133788)

NEXT; Croydon; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25% off NEXT, MADE, Lipsy, Gap, and VS

10% off partner brands, up to 15% off,

Sharesave Scheme

Wardrobe allowance 60% (min 6 weeks)

VIP sale access and staff discounts

Discounts via online benefits platform

Digital GP and health services

Life assurance

Health plan for you and family

Financial Wellbeing tools

Apprenticeship (England stores only)

Direct to Work – collect items next‑y

Support Networks

Wellhub gym membership

Job summary

NEXT is seeking a Sales Manager to lead a store team in Croydon, focusing on outstanding customer service and achieving targets. You will support management across product areas, manage stock processes, and drive a high-performing, motivated team in a fast-paced retail setting.

This role emphasizes hands-on leadership, clear communication, and a hands-on approach to all commercial and operational activities, with flexible working options available.

Qualifications

• Passion for customers and products.
• Exceptional commercial understanding to create a great shopping experience.
• Team player in a fast-paced, results-driven environment.
• Strong communication under pressure with calm, approachable manner.
• Ability to adapt quickly and bring others along with new objectives.

Responsibilities

• Support the Store management team across all product areas and back of house.
• Lead a team to deliver excellent service and accurate stock processes in a commercial, safe environment.
• Create an atmosphere that motivates and inspires the team to perform at their best.
• Demonstrate a hands-on approach to all commercial and operational activities.
• Ensure communication is up-to-date and meets business needs.

Skills

Customer focus

Team leadership

Communication

Coaching & motivation

Job description

SHIFTS YOU ARE APPLYING FOR: 31hrs p/w; Tue 10:15 - 18:45; Wed 10:15 - 18:45; Thu 10:45 - 19:15; Fri 08:45 - 17:15

To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available.

About the Role:

• Support the Store management team across all product areas, back of house and running the store when needed
• Manage a team to deliver amazing service and accurate stock processes in an environment which is commercial, operationally efficient, safe and where targets are met
• Create an atmosphere where supporting, motivating and inspiring your team to be at their best is at the core of everything you do
• Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team
• Ensure communication is up-to-date and accurate at all times in order to meet business needs

We'll offer amazing benefits (see list further below)

About You:

• You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires and motivate others, creating a great working atmosphere and team spirit
• You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers
• A team player who works at their best in a results driven, fast paced and challenging environment. You have the ability to adapt to change quickly, bringing the rest of the team on board with the new objectives
• A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
• Able to demonstrate the ability to problem solve, make sound business decisions, confidently challenge processes and generate innovative ideas to take the business forward
• Confident when dealing with people issues
• An effective multi tasker who can plan, organise and prioritise your workload

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

• Fantastic rewards for doing a great job and achieving great results
• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty
• Sharesave Scheme
• 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract)
• Early VIP access to sale stock
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access to fantastic discounts at our Staff Shops
• Access a digital GP and other free health and wellbeing services
• Life assurance
• You can register for a discounted health plan for you and your family
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Earn, learn and gain a qualification (England stores only)
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 479 2223 / 0044 116 479 2223 (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays).