Sales Manager

Charterhouse Recruitment; West Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Sales Manager to lead a thriving sales office. You will motivate a team, drive new business, and maintain high customer service standards. Ideal candidates will have proven sales management experience, particularly in FMCG sectors, excellent communication skills, and a passion for customer care. The role offers competitive salary and benefits, including bonuses and 28 days of holiday.

Benefits

Competitive salary

Monthly commission

Performance-related bonus

28 days holiday

Employee discounts

On-site parking

Qualifications

• Proven track record in sales management, preferably in the food, beverage or FMCG sectors.
• Experience managing both sales and customer service teams with measurable results.
• Skilled in conflict resolution, negotiation and problem-solving.

Responsibilities

• Lead, motivate and manage a team of sales and customer service professionals.
• Develop and execute sales strategies to grow existing accounts and acquire new business.
• Monitor team performance against KPIs.
• Build and maintain strong relationships with clients.
• Manage and resolve complex customer requests.
• Work closely with the Warehouse and Logistics teams.
• Analyse sales data and market trends for better decisions.
• Produce reports for senior management covering various metrics.
• Provide ongoing training and support for team members.
• Drive continuous improvement in sales processes and customer service standards.

Skills

Sales management

Customer service

Communication skills

Conflict resolution

Negotiation

Organizational skills

Tools

Microsoft Office

Job description

Job Description

Sales Manager

Overview

Are you a confident results-driven sales professional with leadership experience and a passion for customer care? If so, this could be the perfect role for you. This is a hands‑on, sales-focused role where you will manage the day-to-day running of a thriving sales office, lead a team of sales advisors, and ensure our clients’ standards of customer service and engagement remain at the highest level. You will be responsible for driving new business and growth within existing accounts while building long‑term client relationships and supporting your team to deliver outstanding results.

Benefits

• Competitive basic salary of 35000 per annum.
• Monthly commission.
• Up to 20% discretionary performance‑related bonus.
• 28 days holiday including bank holidays (increasing up to 33 days with length of service).
• Monday to Friday working.
• Employee discounts.
• On‑site parking.

Responsibilities

• Lead, motivate and manage a team of sales and customer service professionals.
• Develop and execute sales strategies to grow existing accounts and acquire new business.
• Monitor team performance against KPIs, holding regular meetings and providing coaching and guidance.
• Build and maintain strong relationships with clients, offering expert product knowledge and tailored support.
• Manage and resolve complex customer requests, complaints or escalations, embedding corrective actions into processes.
• Work closely with the Warehouse and Logistics teams to ensure smooth order fulfilment and proactive communication with customers.
• Analyse sales data, service levels and market trends to inform business decisions and improvement initiatives.
• Produce weekly and monthly reports for senior management covering sales, customer feedback, account performance and service metrics.
• Provide ongoing training and support by conducting one‑to‑one reviews and developing team members’ skills.
• Drive continuous improvement in both sales processes and customer service standards.

Qualifications

• Proven track record in sales management, preferably in the food, beverage or FMCG sectors.
• Experience managing both sales and customer service teams with measurable results.
• Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers.
• Skilled in conflict resolution, negotiation and problem‑solving.
• Highly organised with excellent administration skills and proficiency in Microsoft Office.
• Target‑driven, adaptable and proactive in identifying opportunities for growth and service improvement.
• Team player who inspires and develops others with a hunger to deliver results and drive business success.

If you are ready to take the next step in your career and contribute to a thriving organisation we encourage you to apply today!

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

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Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.