Sales Manager

Harvey Nichols; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury department store in London is seeking an experienced Sales Manager for their womenswear department. The role involves leading a team to deliver exceptional customer experiences and meet financial targets in a vibrant retail environment. Candidates should have a strong background in luxury retail management and demonstrate success in clientelling and team leadership. A commitment to inclusivity and diversity is essential.

Benefits

Up to 40% off fashion

Up to 40% off hospitality

30% off beauty and perfumery

Clothing allowance

Qualifications

• Demonstrated expertise in managing luxury retail operations.
• Proven track record in clientelling, enhancing customer relationships and driving sales.
• Ability to lead teams to success, fostering a high-performance culture.

Responsibilities

• Formulate and implement strategic action plans aligned with store objectives.
• Ensure team possesses comprehensive product knowledge and stays current with fashion trends.
• Oversee execution of clientelling activities in alignment with store priorities.

Skills

Luxury retail management

Clientelling

Team leadership

Sales target achievement

Data analysis

Job description

Luxury department store, Harvey Nichols, is searching for a new Sales Manager to join its thriving second floor, womenswear department in London, Knightsbridge. The Sales Manager's mission is to deliver an unparalleled luxury customer experience within your floor. You will inspire and lead your teams to provide exceptional and distinctive service, cultivating a customer‑centric, clientelling‑focused environment to meet and exceed your team's financial targets and objectives. As the visible leader on the shop floor, you will embody the customer‑facing presence of your area, guiding your teams to consistently deliver excellence. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Sales Manager you will work 37.5 hours a week in our flagship store.

Benefits

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery
• Clothing allowance

Key Responsibilities

• Formulate and implement strategic action plans aligned with store objectives to ensure the team consistently meets or exceeds financial and client targets.
• Ensure the team possesses comprehensive product knowledge, remains aware of competitive offerings, and stays current with fashion trends and styling.
• Oversee and guide the execution of clientelling activities in alignment with store priorities, while exploring and capitalising on new business opportunities.
• Cultivate and manage relationships with Concessions, Brand Partners, and Area Managers to drive performance and support business growth.
• Build strong working relationships with internal HO teams including Buying & Merchandising, Visual Merchandising, Marketing, HR.
• Ensure the team understands and complies with all security, health and safety, and store regulations, maintaining a safe environment for customers, employees, and suppliers.
• Ensure each team member reaches their full potential through continuous learning and development, promoting a culture of succession planning.
• We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.

Qualifications

• Do you have demonstrated expertise in managing luxury retail operations?
• Do you have a proven track record in clientelling, enhancing customer relationships and driving sales?
• Do you have a proven ability to lead teams to success, fostering a high‑performance culture?
• Do you consistently deliver key sales and KPI targets, both individually and through team leadership?
• Do you have a strong ability to analyse and interpret numerical data to inform strategic decisions?