Sales Manager

Flow Sports Personnel Ltd; Alton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Alton is seeking a Membership Manager to lead and develop their team. You will drive membership growth, set KPIs, and support theMembership Advisors to ensure excellent customer service. The ideal candidate has experience in membership management or sales and strong communication skills. This role requires a passion for customer engagement and team motivation.

Qualifications

• Experience in membership management or sales management.
• Strong communication skills for customer interactions.
• Proven ability to motivate and drive a team.

Responsibilities

• Lead a team to grow membership base.
• Support Membership Advisors for performance maximization.
• Set KPIs and monitor team performance.

Skills

Leadership

Sales management

Customer service

Communication skills

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based in Alton.

Responsibilities

• Lead a busy team and take an active lead in the growth of membership at their site.
• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity.
• Work to set KPIs and targets and meet with the team regularly to monitor performance.
• Ensure the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone\'s a member' and seek ways to convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers\' needs.
• Ensure administration and systems are kept up to date and compliant.

Requirements / Qualifications

• Experience of working within a Membership management, Sales manager, or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate excellent customer service skills at interview.
• Experience getting the best out of a team and motivating and driving a sales team to success.