Sales Lead

B&Q; Sandwell; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading home improvement retailer is seeking a Sales Lead in Sandwell to support the Sales Team Manager in creating a high-performing team. Key responsibilities include exceeding sales targets, ensuring effective colleague deployment, and being the contact point for customer escalations. The ideal candidate will possess strong customer service skills, proficiency with IT systems, and a knack for data analysis. This role offers a competitive salary and an inclusive benefits package.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Role model customer service and enjoy customer interactions.
• Comfortable with IT systems and applications.
• Able to analyze data and communicate important information.
• Proficient in problem-solving.
• Well-planned and organized, able to prioritize.

Responsibilities

• Support day-to-day activities to exceed sales targets.
• Ensure colleagues are deployed correctly during shifts.
• Be the first point of contact for customer escalations.
• Support with collation of analytical data.

Skills

Customer service

IT systems and applications

Data analysis

Problem-solving

Organizational skills

Job description

What's the job?

Your role as a Sales Lead is to support the Sales Team Manager to create a truly inclusive high performing team across Showroom and Tradepoint. It’s B&Q’s ambition to make every customer count, so you will support the day-to- day activities that will enable the team to exceed sales targets through ensuring a fantastic end to end customer experience. In this role you will :

• Support the day-to-day activities that will enable the team to exceed sales targets.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
• Support the Sales Team Manager with collation of analytical data to make informed decisions.

What we need?

Our sales leads are key to running our business through our Showroom and Tradepoint sales teams. In this role, we’re looking for the following qualities :

• Role model customer service and enjoy customer interactions.
• Comfortable with IT systems and applications.
• Like to analyse data and can see the important information to communicate.
• Love to problem solve, the trickier the better.
• Well planned and organised, with the ability to prioritise and think on your feet.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes :

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact for any recruitment adjustments.