Sales Host

Everlast Gyms; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free gym membership

20% discount for colleagues across Frs

Monthly Champions recognition

Personal Training opportunities

Career progression opportunities

Group Training delivery experience

High-performance culture

Job summary

Everlast Gyms is looking for a Sales Host to enhance member experiences while driving membership growth and retention. You will support the club's commercial goals, act as a brand ambassador and deliver exceptional service to members, guests and prospects.

You will promote products and fitness solutions, assist with events, and work with the team to achieve business objectives. A client-focused, sales-driven mindset and strong communication are essential.

Qualifications

• Experience in sales or hospitality, retail or customer service.
• Proven ability to handle member queries professionally.
• Strong communication and relationship-building skills.

Responsibilities

• Create outstanding member experiences and support membership growth.
• Promote products, services and fitness solutions within the club.
• Assist with events, campaigns and member engagement activities.
• Operate as a brand ambassador, uphold Everlast Gyms standards.
• Utilise CRM systems to manage enquiries and member information.

Skills

Sales experience

Customer service

Communication

Relationship building

Tools

CRM systems

Job description

As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club. You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect. Membership Sales & Retention

Customer Experience

• Provide a friendly, professional and welcoming environment for all members and guests
• Handle member queries and concerns efficiently and professionally
• Promote the products, services and fitness solutions available within the club
• Actively support club initiatives, events and member engagement activities
• Represent the Everlast Gyms brand with energy and professionalism

Operational Excellence

• Support the day-to-day operation of the club
• Act as a key holder when required
• Maintain high standards of cleanliness, presentation and safety
• Support gym floor standards and member-facing areas
• Assist with gym resets and operational tasks where required
• Utilise membership and CRM systems effectively to manage enquiries and member information

Team Contribution

• Work collaboratively with the wider club team to achieve business goals
• Support national campaigns, challenges and initiatives
• Contribute to a positive and engaging club culture
• Take ownership of personal performance and development
  Passion for fitness, customer service and sales
• Strong communication and relationship-building skills
• Positive, confident and outgoing personality
• Target-driven mindset with a desire to achieve results
• Strong organisational and administration skills
• Ability to work independently and as part of a team
• Flexible approach to working hours, including weekends and Bank Holidays

Desirable

• Previous experience in sales, hospitality, retail, leisure or customer service
• Experience working toward sales or performance targets
• Knowledge of membership sales or customer retention principles
• Experience using sales, booking or membership systems
  Turn Conversations into Memberships. Create Experiences That Keep Members Coming Back., Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to creating exceptional fitness experiences while investing in our people, helping them develop rewarding careers within fitness, sales and club management. Whether you're starting your career or bringing previous sales experience, this is an opportunity to develop your skills in a fast-paced, customer-focused environment where performance and progression are genuinely recognised. To succeed with us, you'll embody our principles: Think Without Limits Challenge yourself, embrace opportunities and continuously improve. Own It and Back Yourself Take responsibility, deliver results and make a positive impact every day. Be Relevant Create meaningful experiences for our members, colleagues and communities.

At Everlast Gyms, our people are at the heart of everything we do. Their passion, energy and commitment create an experience that keeps members engaged, motivated and returning time and time again. As a Sales Host, you'll play a key role in growing our membership community by delivering exceptional customer experiences, driving membership sales and supporting member retention. Every interaction is an opportunity to make a positive impact, whether you're welcoming a prospect, supporting an existing member or promoting the products and services that help people achieve their goals. This is an ideal opportunity for someone passionate about sales, fitness and customer service who wants to develop their career within a fast-growing fitness business.

Why Join Everlast Gyms?

• Free Everlast Gyms membership
• 20% colleague discount across all Frasers Group brands
• Eligibility for the Everlast Gyms Monthly Champions recognition programme
• Opportunities to deliver Personal Training sessions outside of contracted hours
• Training and development opportunities to support career progression
• Opportunities to gain experience delivering Group Training classes
• Be part of a high-performance culture that rewards ambition and results