Sales - Holding Supervisor

NEW LOOK; Stamford; On-site; GBP 21,000 - 25,000; Full time

Job summary

New Look Stamford is seeking a Supervisor to lead a team and deliver a seamless omnichannel customer journey, both in store and online, while living our Service Promise and brand values.

You will coach colleagues, drive store standards and visual merchandising, support community initiatives, and ensure a great, fashion-forward customer experience.

A passion for fashion, strong communication, and teamwork are essential to help us grow sales and maintain excellent store performance.

Qualifications

• You're confident with people and passionate about talking to our customers.
• You understand core customer needs in your local market.
• You're passionate about fashion and clothes and stay up to date with trends.
• Retail is fast paced and forever evolving; you adapt and support your team.
• You're a team player who leads by example.
• Keen eye for detail in maintaining great store standards.
• Previous experience in retail is desirable but not essential.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts
• Make in-store visuals reflect the local market and reflect the brand in layout, merchandising, windows and mannequins
• Embed the Service Promise of Easy/Smile/Care in-store ethos led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of opportunities
• Support KIND initiatives (backhauling, carrier bags, waste management) to deliver on our values
• Deliver effective deployment of the team to meet customer needs
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas we operate
• Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams
• Create an environment with optimized team engagement and wellbeing initiatives
• Role modelling our Values and ensuring teams work with them in mind
• Seek opportunities for self-development
• Coach and develop high performing omnichannel advocates
• Grow our teams to retain best in market and form career pathways
• Support through change with good communication and adaptability
• Build a culture that rewards performance
• Understand people policies and apply them fairly
• Train team to keep the store environment safe and compliant with H&S procedures
• Aware of store targets and KPI measures and use reports to identify opportunities
• Maximise conversion opportunities and minimise markdowns
• Achieve strong visual execution and efficient operational processes for sales growth
• Keep the team up to date with New Look offerings to drive performance
• Use omnichannel data and local knowledge to inform decisions
• Ensure standard operating procedures are followed
• Manage payroll spend within budget
• Adhere to legal operational compliance
• Drive profit growth by maximizing sales opportunities
• Work with management to ensure opportunities are not missed

Skills

People skills

Customer service

Communication

Fashion passion

Team leadership

Attention to detail

Job description

Job Purpose:

As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise.

You'll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One

You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach

Accountabilities and Responsibilities:

CUSTOMER

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
• Delivering effective deployment of the team so that our customer's needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas in which we operate

TEAM

• Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams
• Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team
• Role modelling our Values and ensuring our Teams work with them in mind
• Actively seek out opportunities for self-development - this is as important as that of your teams
• Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers
• Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession
• Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment
• Play a crucial part in building a culture that rewards and recognises both individual and team performance
• Understand key people policies and procedures and apply these in a fair and consistent manner
• Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures

GROWTH

• Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities
• Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus
• Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised
• Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
• Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions
• Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies
• Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs
• Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities
• Effectively manage payroll spend within budget and company guidelines

Behaviours, Knowledge and Experience

• You're confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
• You understand who the core customer is that shops within your local market
• You're passionate about fashion and clothes, and you stay up to date with the latest trends
• Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same
• You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
• You'll have a keen eye for detail in maintaining great store standards
• Previous experience in retail is desirable but not essential

Key Relationships

• Sales/Deputy Manager
• Store Manager
• Store Team
• Local New Look Stores