Sales & Hire Coordinator - Perth (ATR-M120)

Komatsu; Welshpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company in the UK is looking for a motivated Customer Support Coordinator to manage equipment hire, coordinate logistics, and support sales. The ideal candidate will communicate effectively with customers and handle invoicing and scheduling. A good understanding of sales and multitasking ability is essential. Beneficial perks include private health cover and various discounts. This role offers opportunities for personal growth and career advancement in a supportive environment.

Benefits

Discounted private health cover

Discounted electronics

Motor vehicle discounts

Travel and accommodation discounts

Company-funded income protection insurance

Training and development opportunities

Opportunities to relocate nationally

Qualifications

• Experience in a similar role is required.
• Strong communication and organizational skills are a must.
• Ability to multitask and prioritize effectively.

Responsibilities

• Handle inbound calls, emails, and walk-ins from customers.
• Process hire contracts or sales orders and issue invoices.
• Coordinate the delivery, pickup, and return of hire equipment.
• Check equipment availability and ensure readiness.
• Assist the sales team with pricing and stock details.
• Maintain hire/sales records and customer databases.
• Resolve issues or delays and provide ongoing support.

Skills

Customer service skills

Strong communication and organization

Multitasking and prioritizing

Basic sales and negotiation understanding

Tools

CRM systems

Hire management software

Job description

Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.

Komatsu Forklift Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customers' needs.

Opportunity

We're on the lookout for a motivated and organised individual to join our growing team in Maddington, WA. In this fast‑paced role, you'll be the key link between our customers and operations—managing equipment hire, coordinating deliveries, and supporting sales. If you thrive in a hands‑on, customer‑focused environment and enjoy keeping things running smoothly, we’d love to hear from you!

Roster / Hours

Monday to Friday / 8 AM to 4 PM

Role

• Customer Enquiries: Handle inbound calls, emails, and walk‑ins from customers wanting to rent or buy equipment or services.
• Invoicing: Process hire contracts or sales orders, and issue invoices.
• Scheduling & Logistics: Coordinate the delivery, pickup, and return of hire equipment—often working with drivers and warehouse teams.
• Stock Availability: Check equipment availability, ensure items are ready to go (clean, tested, maintained).
• Sales Support: Assist the sales team with pricing, stock details, and follow‑ups with clients.
• Administration: Maintain hire/sales records, contracts, reports, and customer databases (e.g., in CRM systems).
• Customer Service: Resolve issues or delays and provide ongoing support throughout the hire or sales process.

The Knowledge, Skills and Abilities we’re Looking For

• Experience in a similar role
• Strong communication and organisation
• Ability to multitask and prioritise
• Basic sales and negotiation understanding
• Knowledge of equipment or industry (e.g., construction, events)
• Competent with systems like CRM or hire management software

Benefits of Working with Komatsu Forklifts

• Discounted private health cover
• Discounted electronics (Lenovo, Dell, Apple, MS Office)
• Motor vehicle discounts with selected brands
• Selected travel, accommodation & car hire discounts
• Company‑funded income protection insurance (with AMP Super)
• Work in a diverse environment with high working standards
• Dynamic team environment with opportunities for advancement
• Training and development
• Opportunities to relocate nationally

Komatsu offers a zero‑harm culture in the workplace, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.