Sales Fulfilment Administrator

Chase and Holland; Hull and East Yorkshire; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Sales Fulfilment Administrator in Hull, offering a salary of approximately £27,000. The position necessitates strong organisational and communication skills, allowing for effective order processing in a fast-paced environment. Key responsibilities include managing customer orders, liaising with departments, and ensuring high service standards. The role offers benefits like generous annual leave and a pension scheme.

Benefits

25 days annual leave + bank holidays

Pension scheme

Free Parking

Opportunity to join a growing business

Qualifications

• Proven experience in sales order administration or customer service roles.
• Highly organised and methodical.
• Able to work well under time pressure and manage tight deadlines.
• Flexibility and proactivity in work.

Responsibilities

• Process customer quotes and orders ensuring all requirements are met.
• Provide high levels of customer service.
• Liaise with supply chain and warehouse to ensure accurate deliveries.
• Manage procurement of non-stock items.

Skills

Sales order administration

Customer service

Organisational skills

Communication skills

Attention to detail

Microsoft Office

Job description

Sales Fulfilment Administrator- Hull - c£27,000

A fantastic opportunity for an experienced and dedicated Sales Fulfilment Administrator has become available with one of our successful, growing key clients in the Hull area. As they continue to grow, they are seeking a confident and organised individual to join their sales support function in this key role. The role is focused on ensuring customers in the shipping and offshore industry receive best-in-class service through accurate and timely order processing and fulfilment.

The successful candidate will need to thrive in a fast-paced environment, with the ability to process information quickly and accurately. You will also support just-in-time procurement, liaise with suppliers, and work closely with warehouse and operational teams to ensure orders are delivered correctly, on time, and with all required documentation.

Benefits Include:

• 25 days annual leave + bank holidays
• Pension scheme
• Free Parking
• Opportunity to join a growing business

Sales Fulfilment Administrator Responsibilities:

• Processing of customer quotes and customers' orders and ensure that the requirements of customer orders are met
• Provide customers with the highest level of service
• To ensure that all orders are processed within the Finance system correctly
• Provide customers with consistent high levels of service & communication, adopting a customer comes first mentality
• Take ownership of sales orders and liaise with the warehouse/operations to ensure that the customer receives the correct product in the right place at the right time
• Procurement of non-stock items from supplier network to required quality standards and at best price to ensure correct margins are obtained
• Maintaining systems and procedures, ensuring a correct audit trail is maintained at all times
• Ensure customer requests are completed in a most efficient manner and required margins achieved by liaising with internal departments
• Administrative paperwork management - Sales Orders, Purchase Orders, Sales Return Orders and Proof of delivery paperwork
• To ensure that customer communication is maintained at all times.
• Support the fulfilment team and other departments, use personal judgment and initiative to develop effective and constructive solutions to obstacles.

Required Skills & Experience:

• Proven experience in sales order administration or customer service roles
• Highly organised and methodical
• Able to work well under time pressure and manage tight deadlines
• Confident in communication, both with customers and internally across warehouse and operations teams
• Flexible, proactive, dedicated, and willing to go the extra mile when needed
• Dedicated, accurate, and reliable with excellent attention to detail
• Technically competent across Microsoft Office, especially Word, Outlook, and Excel

We are an equal opportunities employer and welcome applications from all qualified candidates.