Sales Executive - HPN

Lloyd's; Hare Street; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare company is seeking a Sales Executive - HPN to deliver exceptional service to NHS Homecare customers. This customer-facing role involves managing accounts, supporting patient onboarding, and building relationships with NHS stakeholders. Candidates should have a strong understanding of NHS Homecare services, excellent communication skills, and a proactive attitude. The position offers development opportunities and a supportive environment.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programmes

Refer a friend bonus

Employee assistance programme

Savings and discounts at retailers

Qualifications

• Strong understanding of NHS Homecare services.
• Proven ability to manage customer accounts; NHS account management experience is desirable.
• A proactive, 'can-do' attitude and commitment to customer excellence.

Responsibilities

• Provide a high level of service to NHS HPN customers.
• Support patient pull-through and ensure seamless onboarding.
• Build and maintain strong relationships with NHS stakeholders.
• Response to customer queries and issue resolution.
• Monitor service performance and KPIs.
• Facilitate invoice query resolution.

Skills

Understanding of NHS Homecare services

Excellent communication skills

Customer account management

Time management skills

Proactive attitude

Collaborative work ability

Attention to detail

Tools

Customer Relationship Management software

Job description

Join our team and make a difference in patient care! We're looking for an Sales Executive - HPN to deliver exceptional service to our NHS Homecare customers within our HPN division. This is a customer-facing role where you'll play a key part in protecting existing business, supporting new patient onboarding, and creating a positive environment for growth.

What you’ll do

• Provide a high level of service to NHS HPN customers.
• Support patient pull-through and ensure seamless onboarding within agreed timelines.
• Build and maintain strong relationships with NHS stakeholders.
• Respond to customer queries and resolve issues promptly by collaborating across internal teams.
• Monitor service performance and KPIs to drive continuous improvement.
• Facilitate invoice query resolution to improve cash flow.
• Contribute to Service Review Meetings and support business development initiatives.

Qualifications

• Strong understanding of NHS Homecare services.
• Excellent communication skills – verbal and written.
• Proven ability to manage customer accounts; NHS account management experience is desirable.
• Highly organized with strong time management skills.
• A proactive, “can‑do” attitude and commitment to customer excellence.
• Ability to work collaboratively across multiple teams.
• Attention to detail and willingness to own issues through to resolution.

Desirable

• Experience selling/promoting services to NHS customers within the advertised region.
• Experience of using Customer Relationship Management software.
• Knowledge of the Homecare market.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing.

Benefits

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well‑being app
• Savings and discounts at multiple retailers through our rewards portal