Sales Executive

Right Legal Group; East Midlands; On-site; GBP 24,000; Full time

Job summary

A legal services provider in Derby is seeking a Sales Executive. This role requires building trust with clients seeking Wills and Estate Planning. Responsibilities include making calls, handling inquiries, and supporting clients through their journey. The ideal candidate has a sales or customer service background. This position offers a salary of £23,810 plus commission, professional growth, and a supportive culture.

Benefits

Attractive commission scheme

22 days holiday increasing to 25

Health benefits

Professional development qualification

Pension contributions

Qualifications

• Strong background in sales, customer service, or hospitality.
• Passion for understanding client needs.
• Confident communicator both over the phone and in writing.

Responsibilities

• Make outbound calls to understand client needs.
• Handle incoming client enquiries and identify appropriate services.
• Build and maintain long-lasting relationships with clients.

Skills

Sales

Customer service

Communication

Resilience

Empathy

Job description

Sales Executive

Helping clients protect what matters

Location: Derby

Salary: £23,810 Per Annum + Attractive commission scheme

About Us

Redefining the Future of Legal Services

At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client-focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them, offering expert guidance with confidence and care.

As specialists in estate planning and wills, we go beyond financial security helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations.

At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact for the clients we serve and the professionals who make it happen.

The Opportunity: Sales Executive

As a Sales Executive at Right Legal Group, you'll be the first point of contact for clients looking to protect their legacy through tailored Wills and Estate Planning services. This isnt your typical sales role, it's about building trust, understanding peoples needs during sensitive moments, and guiding them towards the right legal support.

Youll be responsible for making outbound calls, handling inbound enquiries, and booking consultations for our Legal Advisors. Along the way, youll develop a deep understanding of our legal services, learn how to explain them clearly, and support clients through their journey with empathy and professionalism.

This is an exciting opportunity to step into the legal industry without needing a law degree, perfect for anyone from a customer-focused background whos looking for a new career path with real purpose, structure, and progression.

What You’ll Do: Key Responsibilities

Key Responsibilities - What You Have To Do

• Make outbound calls to understand client needs and schedule appointments for our Legal Advisors.
• Handle incoming client enquiries and identify the appropriate services required.
• Assess client requirements and recommend suitable products and services aligned with their unique circumstances.
• Build and maintain long-lasting relationships with clients, fostering trust and loyalty.
• Update and manage the sales database to ensure consistent client communication and engagement throughout their journey.
• Achieve individual targets and KPIs while adhering to business processes and regulatory requirements.
• Participate in ongoing training and development opportunities to support your growth and the companys success.

Leadership & Collaboration

• Work closely with Legal Advisors, Client Services colleagues, and other departments to ensure smooth client handovers.
• Share insights and feedback with the Client Experience Manager to improve processes and client engagement strategies.
• Support and encourage a positive, collaborative team culture.

Legal & Compliance

• Ensure all client interactions, recommendations, and data handling are compliant with SRA regulations, GDPR, and internal policies.
• Maintain accurate client records, ensuring all documentation is stored securely.
• Follow all relevant scripts and processes to ensure transparency and accuracy in client communication.

Client Experience

• Deliver a professional, empathetic, and personalised service at every stage of the client journey.
• Proactively manage follow-ups to keep clients informed and engaged.
• Respond to client concerns or queries promptly, resolving issues to a high standard.
• Act as an ambassador for Right Legal Groups values and brand.

We Love to Hear from You If

• You have a strong background in sales, customer service, or hospitality with the drive to succeed.
• You have a passion for understanding client needs and delivering a 5-star experience.
• You are a confident communicator both over the phone and in writing.
• You are resilient, driven, and motivated to hit and surpass performance goals.
• You are someone who thrives in a fast-paced, people-focused environment.
• You are a self-starter with a positive attitude and professional outlook.

Why Join Right Legal Group

Empowering Culture

With our workplace built on empowerment and ownership, where collaboration replaces hierarchy!

Annual Career Planning Support

Giving employees the opportunity annually to submit a Personal Business Plan, where you can share your ambitions (professionally, financially and personally) with the directors, and we work with them to achieve those goals.

Professional Development Qualification

Where our people have the opportunity annually to apply for a qualification to be funded by the business.

Health Benefits

Through Westfield Health, we provide access to physical and mental health support, including 24 / 7 well-being resources and those healthy extras we all deserve!

Leave & Holidays

We offer 22 days holiday (plus bank holidays), increasing to 25 days after 2 years continuous service with us.

Team Celebrations and Events

From fun socials to company get-togethers, theres always something happening at RLG to bring us together.

Pension Contributions

Through our provider, NEST.

The Application Process

• Intro call with our recruitment team
• Stage 1: Teams call interview with our Client Experience Manager
• Stage 2: In person interview in our Derby Head office