Sales Enquiry Co-ordinator

Flexspace; Peterborough; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading facility management company in Peterborough is seeking a Sales Enquiry Co-ordinator to manage incoming customer enquiries and ensure excellent service delivery. In this role, you will respond to enquiries, maintain high service standards, and support potential customers through their journey. Ideal candidates will have strong communication and organizational skills, with a proactive approach to managing a busy workload. This position offers a competitive salary and various employee benefits.

Benefits

25 days leave plus bank holidays

Employee assistance programme

Discounts at various retailers

Qualifications

• Proactive nature capable of managing a busy workload.
• Professional telephone manner with diverse communication skills.

Responsibilities

• Responding to new enquiries and being the main point of contact for potential customers.
• Updating and managing the CRM system, ensuring records are complete and accurate.
• Booking and coordinating tours to ensure a seamless experience.

Skills

Customer focused

Communication skills

Collaborative

Tools

CRM systems

MS Office

Job description

Sales Enquiry Co-ordinator

Application Deadlineb> 5 December 2025

Department: Sales

Employment Type: Permanent - Full Time

Location: Peterborough

Compensation: £26,000 - £30,000 / year

Description

Are you someone who loves connecting with people, solves problems with a smile, and enjoys the excitement of turning enquiries into happy customers?

If so, you could be the perfect fit for our team.

In this role, you’ll be the very first voice new customers hear, making you an essential part of Flexspace’s success. As our Sales Coordinator, you’ll manage incoming enquiries from multiple channels, ensuring every potential customer receives an excellent first impression.

This role is ideal for someone with strong computer and communication skills, a friendly telephone manner, and a genuine curiosity about people and their needs.

There’s no hard selling involved - instead, you’ll take pride in guiding customers through the process and helping them discover the space that’s right for them. If you get a buzz out of building relationships and opening doors (literally!), this job will feel incredibly rewarding.

What you’ll be doing

• Responding to new enquiries and being the main point of contact for potential customers
• Logging and allocating leads efficiently across our internal systems
• Booking and coordinating property viewings
• Creating reports to track performance and customer engagement

Key Responsibilities

Handling inbound sales calls and confidently identifying whether we have the right solution for each enquiry

Supporting and guiding potential customers, using your knowledge of our sites, units, and services

Maintaining high service standards, ensuring every interaction reflects Flexspace’s customer-first approach

Managing all incoming enquiries - including calls, email, website enquiries, and live chat — with accuracy and attention to detail

Updating and managing the CRM system, ensuring records are complete, accurate, and actionable

Booking and coordinating tours, working closely with Field Managers or agents to ensure a seamless experience

Proactively following up leads to maximise conversion opportunities

Building and maintaining strong relationships with brokers, field managers, and external agents to support ongoing business development

Skills, Knowledge and Expertise

Customer focused - A proactive nature is an absolute must for this role. You will be able to manage a busy workload, prioritising tasks to ensure deadlines and standards are met.

Collaborative - Highly organised and motivated, you will be determined yet diplomatic when ensuring colleagues meet timescales for assigned Sales tasks.

Communication skills - Professional telephone manner and ability to converse with a diverse range of people through a variety of mediums – verbal and written. Knowledge of CRM systems and good MS Office skills.

Benefits

We offer 25 days leave plus bank holidays as well as flexible start and finish times to fit in with you and the business.

We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs.

We also offer a discount at various retailers, restaurants and destinations to make your salary go further!