Sales Director - Customer Loyalty

Together; Cheadle; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

26 days holiday

Birthday day off

Company holiday homes

Bonus schemes

Pension matched

Health cash plan

Private medical insurance

Life & CI cover

Season ticket loans

Gym access

Bar discounts

Job summary

Together in the UK is seeking a Customer Loyalty Director to build and lead a market-leading sales operation from the ground up. You will recruit, develop and empower a top telesales team, driving ambitious revenue targets and customer engagement across the existing portfolio.

The role focuses on creating retention strategies, maximizing conversions, and delivering exceptional customer experiences while maintaining regulatory standards.

Qualifications

• Telesales leadership and sales management.
• Experience building customer retention and loyalty programmes.
• Knowledge building high-performance sales environments.

Responsibilities

• Recruit, develop and lead a high-performing telesales team.
• Create a winning sales culture focused on energy, accountability and results.
• Maximise sales opportunities from our extensive existing customer database.
• Develop innovative customer retention, loyalty and re-engagement strategies.
• Increase revenue, conversion rates and customer lifetime value.
• Set ambitious targets and hold teams accountable for delivery.
• Use data, insight and performance metrics to optimise results.
• Celebrate success whilst addressing potential underperformance.
• Ensure a first-class customer experience throughout the sales journey.
• Maintain compliance and regulatory standards

Skills

Telesales leadership

Sales management

Customer retention

Job description

Benefits of working at Together

• High earning potential
• Newly created sales Director role in Financial Services.
• For someone who lives and breaths sales and commercial delivery.
• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Quarterly bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts
• Based from our Offices in Cheadle (SK8 3GW)

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

We're investing in a brand-new customer loyalty function designed to maximise opportunities within our existing customer portfolio. As Customer Loyalty Director, you'll have the freedom and backing to build this business unit from the ground up. You'll recruit the best people, develop the sales strategy, establish performance standards and create a culture where high achievers thrive and are rewarded accordingly. This is a genuine opportunity to leave your mark on a business with the scale, resources and ambition to support significant growth.

What You’ll Be Responsible For:

• Recruit, develop and lead a high-performing telesales team.
• Create a winning sales culture focused on energy, accountability and results.
• Maximise sales opportunities from our extensive existing customer database.
• Develop innovative customer retention, loyalty and re-engagement strategies.
• Increase revenue, conversion rates and customer lifetime value.
• Set ambitious targets and hold teams accountable for delivery.
• Use data, insight and performance metrics to optimise results.
• Celebrate success whilst addressing potential underperformance.
• Ensure a first-class customer experience throughout the sales journey.
• Maintain compliance and regulatory standards

Who We're Looking For:

You’ll be an experienced sales leader with a track record of building successful teams and delivering exceptional commercial results. This role will suit someone who wants to build a market-leading sales operation, create a team of top performers and be rewarded for the results they deliver. If you're hungry for success, thrive on competition and believe average performance is never good enough, we’d like to talk to you.

The experience we’re looking for:

• Telesales leadership and sales management
• Experience building customer retention and loyalty programmes
• Knowledge building high-performance sales environments

You’ll be an experienced sales leader with a track record of building successful teams and delivering exceptional commercial results. This role will suit someone who wants to build a market-leading sales operation, create a team of top performers and be rewarded for the results they deliver. If you're hungry for success, thrive on competition and believe average performance is never good enough, we’d like to talk to you.

The experience we’re looking for:

• Telesales leadership and sales management
• Experience building customer retention and loyalty programmes
• Knowledge building high-performance sales environments

Professional traits we want:

• Highly ambitious and commercially driven.
• Motivated by targets, revenue and reward.
• Relentlessly focused on performance and results.
• Comfortable demanding high standards from yourself and your team.
• A confident developer of top sales talent.
• Energetic, resilient and competitive.
• Determined to build something exceptional and never settle for the status quo.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.