Sales Development Assistant

Selco; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A home improvement retailer in Birmingham is seeking a Sales Development Assistant to support sales operations and enhance customer service. The role involves managing customer interactions, resolving issues, and collaborating with the sales team to drive efficiency. The ideal candidate has a strong customer service background and exceptional communication skills. Perks include a colleague discount, enhanced family leave pay, and career development opportunities.

Benefits

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Qualifications

• Strong ability to maintain high standards for customer service.
• Experience in resolving customer issues and complaints effectively.
• Ability to analyze performance metrics related to sales service.

Responsibilities

• Establish and maintain high standards for customer service.
• Be the primary point of contact for customers.
• Review customer feedback and identify improvement opportunities.
• Support sales team in managing accounts and processing orders.

Skills

Customer service

Problem-solving

Communication

Sales support

Job description

Overview

As the Sales Development Assistant, you will play a crucial role in supporting and optimizing our sales & service operations. In this position, you will be a part of a team of dedicated sales & service representatives, ensuring excellent customer interactions and consistently enhancing our sales service processes. You will be supporting the roll out of new projects aimed at promoting sales and service, serve as the first point of contact for customers, and work with Sales Development Managers to implement new project plans to drive success. You will be responsible for handling administrative tasks for staff and customers. Acting as the bridge between the sales team and customers, you will ensure smooth operations and exceptional service delivery.

Responsibilities

• Establish and maintain high standards for customer service, ensuring all interactions are handled with professionalism and efficiency.
• Be the primary point of contact for customers, focusing on promoting sales and service.
• Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
• Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
• The contracted hours for this role are 37.5 per week.
• Work closely with the sales team to align service efforts with sales objectives and strategies.
• Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
• Understand and encourage promotional activities that drive sales and improve service delivery.
• With Sales Development Managers, evaluate and refine existing sales service processes to drive efficiency and effectiveness.
• Introduce new methods to streamline operations and enhance service delivery.
• Monitor and analyse your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
• Collaborate with our branch network to ensure cohesive and efficient service delivery.
• Facilitate effective communication and collaboration between departments to address customer needs and business objectives.
• Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
• Serve as a liaison between customers and the company, advocating for customer needs.
• Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.

Benefits and Compensation

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Earn a bonus when they join our team!
• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - Quarterly and yearly bonuses.
• ShareSave Scheme - Save from just £5 a month and have the option to become a shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
• Health Cash Plan - Claim cash back on everyday medical treatments and access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones.
• Gym Discounts - Save up to 25% at health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice.

Note

Health and Safety remains our top priority, and we’ll always support colleagues in doing their best work, safely. Selco Builders Warehouse is an inclusive employer that strives to create a welcoming and respectful workplace for all.