Sales Data & QA Specialist (Salesforce)

Vodafone Group; Stoke-on-Trent; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Sales Support Data & Quality Assurance Specialist in Stoke, England, to drive Salesforce data quality and Sales Support ticket efficiency. The role requires knowledge of Salesforce CRM and quality assurance frameworks. You will be responsible for maintaining data integrity and identifying improvement trends. This position allows for flexible hybrid working, combining in-office collaboration with remote work. Exceptional analytical and communication skills are essential for engaging with leadership teams.

Benefits

Excellent basic salary

Bonuses

Up to 28 days off

Personalized benefits package

Career development tools

Top-notch parental leave policies

Qualifications

• Knowledge of Salesforce CRM is highly desirable.
• Knowledge of Quality Assurance frameworks is desirable.
• Strong analytical skills with experience in Excel and PowerPoint.
• Strong communication skills including supporting and presenting to Leadership Teams.
• Demonstrable track record in enterprise (B2B) enablement and sales processes.

Responsibilities

• Drive Salesforce Data and Sales Support ticket quality.
• Create and rollout the Quality Assurance framework.
• Ensure ticket response quality and data integrity.
• Identify quality improvement trends.
• Support delivery against KPIs based on established metrics.

Skills

Salesforce CRM knowledge

Quality Assurance frameworks

Strong analytical skills

Excel proficiency

PowerPoint proficiency

Strong communication skills

Job description

A leading telecommunications company is seeking a Sales Support Data & Quality Assurance Specialist in Stoke, England, to drive Salesforce data quality and Sales Support ticket efficiency. The role requires knowledge of Salesforce CRM and quality assurance frameworks. You will be responsible for maintaining data integrity and identifying improvement trends. This position allows for flexible hybrid working, combining in-office collaboration with remote work. Exceptional analytical and communication skills are essential for engaging with leadership teams.