Sales & Customer Support Assistant

JobStart Scheme; Ballymena; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading customer service firm in Northern Ireland is seeking a Sales & Customer Support Assistant. The role involves managing customer orders and communications, processing sales transactions, and supporting day-to-day operations in a team environment. Ideal for candidates interested in gaining experience in customer support with flexible working hours of up to 25 per week. Competitive pay rates based on age apply.

Qualifications

• Basic computer skills in Microsoft Office or Google Workspace are essential.
• Strong communication skills, particularly for handling customer calls.
• Must be detail-oriented when processing orders and managing information.

Responsibilities

• Enter and update customer orders in the management system.
• Contact customers to discuss product needs.
• Process returns and exchanges.

Skills

Basic computer literacy

Clear telephone manner

Attention to detail

Following procedures

Willingness to learn software

Experience in sales or customer service

Understanding of telephone-based sales

Tools

CRM system

Order management software

Payment tools

Job description

THE EMPLOYER IS: GHOSTBOND UK LTD.The Sales & Customer Support Assistant will work within our sales and customer service team, handling incoming and outgoing customer communications, processing orders, and supporting day-to-day operations. The participant will learn how to manage customer accounts, use professional CRM and order management systems, and gain hands-on experience in sales administration. The role includes calling existing customers to check stock levels and offer product support, ensuring excellent service and continued business relationships.

Responsibilities

• Entering and updating customer orders within the CRM and order management system.
• Contacting existing customers to discuss product needs and take replenishment orders.
• Processing returns, exchanges, and refunds in line with company procedures.
• Recording and reconciling card payments through the payment service provider.
• Learning product details and providing accurate information to customers.
• Tracking deliveries and liaising with couriers to resolve order or shipping issues.
• Preparing quotes and assisting the sales team with follow-up communications.

Skills and Qualifications

• Basic computer literacy (Microsoft Office or Google Workspace).
• Clear and confident telephone manner.
• Accuracy and attention to detail when handling customer and order information.
• Ability to follow structured sales and customer service procedures.
• Willingness to learn new software systems (CRM, order management, and payment tools).
• Experience in sales, customer service, or retail (not essential but advantageous).
• Understanding of telephone-based sales or account management.

Further Information

The Employer is: GHOSTBOND UK LTD.JobStart Opportunity - Working Hours Information.Standard Hours: up to 25 hours per week.Flexible/Reduced Hours: May be available upon approval by a Work Coach.Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH.If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1740429 Job Sector Customer Service and Call Centre,Sales Area Co Antrim Location Ballymena Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 17/10/2025 Closing date 27/11/2025 Worktime Monday to Friday 10am-3pm

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025