Sales & Customer Service Advisor

Stafflex Office Recruitment Limited; United Kingdom; On-site; GBP 25,000 - 26,000; Full time

Job summary

A well-established business in Brighouse is seeking an Internal Sales & Customer Service Advisor. In this role, you'll manage customer enquiries, process orders, and build strong relationships to support sales growth. Ideal candidates are confident communicators with experience in sales or customer service, comfortable with CRM systems and Microsoft Office. Join a stable and supportive team for a rewarding career opportunity.

Benefits

Bonus/Commission Structure

Qualifications

• Strong telephone manner and communication skills.
• Adaptable to different customer personalities.
• Experience in sales or customer service roles.

Responsibilities

• Handle incoming calls and customer enquiries.
• Process orders and update customers on deliveries.
• Provide product information and check stock availability.
• Build and maintain relationships with existing clients.
• Make outbound calls to generate leads.
• Identify potential new customers and pass leads to field sales.
• Support the sales team with general admin tasks.

Skills

Confident communicator

Customer-focused

Experience in telesales

CRM systems

Microsoft Office

Organised and accurate

Good literacy and numeracy skills

Tools

CRM systems

Microsoft Office (Excel, Word, Outlook/Office 365)

Job description

Internal Sales & Customer Service Advisor

Location: Brighouse

Salary: 25,500 - 26,000 P/a + Bonus / Commission Structure

Hours: 8am - 5pm Monday - Friday (30 minute lunch + x2 15 minute breaks)

Permanent

Stafflex are working with a well-established business based in Brighouse to recruit an Internal Sales and Customer Service advisor to join their growing team. The company supplies products nationwide and is known for providing excellent service and reliable support. This is a terrific opportunity for someone who enjoys speaking to customers, managing accounts and playing a key role in supporting sales growth.

As first point of contact for customers, you will be handling enquiries, processing orders, and building strong working relationships. Alongside this, you'll proactively reach out to existing and potential customers to promote products and identify new business opportunities.

Day to day responsibilities include:

• Handling incoming calls and customer enquiries
• Processing orders accurately and keeping customers updated on deliveries
• Providing product information, checking stock availability, and following up on lead times
• Building and maintaining relationships with existing clients
• Making outbound calls to generate leads and promote full product range
• Identify potential new customers using online tools and passing qualified leads to field sales team
• Supporting the wider sales team with general admin tasks

What we’re looking for:

• Confident communicator with a strong telephone manner
• Customer-focused with ability to adapt to different personalities
• Experience in telesales, internal sales, customer service, or account management
• Comfortable using CRM systems and Microsoft Office (Excel, Word, Outlook/Office 365)
• Organised, accurate, and able to prioritise tasks in a fast-paced environment
• Good literacy and numeracy skills

If you're proactive, enjoy speaking to customers, and want to be part of a stable and supportive team, this could be a great step in your career. Please apply now!