Sales Customer Service Advisor

Emmerson Ross Recruitment; Paignton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A successful e-commerce retailer in the UK is seeking a Sales Customer Service Advisor to manage the complete online order journey. The role involves providing sales support, guiding customers, and ensuring an exceptional customer experience. Candidates should have at least two years of experience in sales or customer support with excellent communication skills. This full-time position requires 40 hours per week, including weekends.

Qualifications

• Minimum of two years of experience in a sales or customer support role.
• Track record of success in delivering excellent sales/customer service.
• Strong administrative skills and attention to detail.

Responsibilities

• Manage online chat and handle customer calls and emails.
• Understand company products and provide informed advice.
• Guide customers through the online sales process.
• Oversee sales transactions and process payments.
• Assist in dispatching customer orders via couriers.
• Drive sales through up-selling and recommendations.
• Process returns and investigate complaints.
• Complete documentation and manage customer emails.
• Deliver outstanding customer service and ensure high satisfaction.

Skills

Proven experience in sales or customer service roles

Excellent written and verbal communication skills

Ability to identify and resolve customer issues

Commitment to customer satisfaction

Outstanding organisational skills

Proficiency in online sales platforms and CRM systems

Flexibility to work weekends

Job description

Join a dynamic and driven team at a successful multichannel e-commerce online retailer specializing in niche furniture products and sofas.

As a Sales Customer Service Advisor, you will take charge of the complete online order journey. Your role will be crucial in providing sales support across multiple e-commerce channels, guiding customers through the sales process, and ensuring an exceptional customer experience by addressing inquiries, resolving issues, and following up after sales.

We expect you to have a minimum of two years of experience in a sales or customer support role, with a proven ability to identify customer needs, present products effectively, and close sales.

Key Responsibilities as a Sales Customer Service Advisor

• Manage the online chat function and efficiently handle incoming customer calls and emails.
• Develop an in-depth understanding of the company's products and services to provide informed advice and close sales effectively.
• Lead customers through the online sales process, offering expert guidance on product selection and facilitating seamless purchases.
• Oversee online sales transactions, process payments, and handle returns or refunds with precision.
• Assist in dispatching customer orders via couriers and e-commerce platforms.
• Drive sales through up-selling and strategic recommendations.
• Process returns, exchanges, and refunds, rigorously analysing evidence and documentation to investigate complaints and make informed decisions.
• Complete all necessary documentation in the sales process, manage customer emails, keep thorough call notes, and verify orders before dispatch.
• Deliver outstanding customer service and ensure high levels of satisfaction at all times.

Are you ready to be a vital part of this exceptional team as a Sales Customer Service Advisor?

Skills required for this Sales Customer Service Advisor role

We are looking for self‑motivated, enthusiastic individuals who thrive in a fast‑paced environment. While we value diverse backgrounds, you must show a track record of success in delivering excellent sales/customer service and possess strong administrative skills.

• Proven experience in sales or customer service roles.
• Excellent written and verbal communication skills for effective interactions with customers via phone, web chat, and email.
• The ability to identify and resolve customer issues and challenges related to online sales decisively.
• A strong commitment to customer satisfaction and the ability to build rapport with customers easily.
• Outstanding organisational skills and problem‑solving ability, with meticulous attention to detail.
• Proficiency in using online sales platforms and customer relationship management (CRM) systems.
• Flexibility to work weekends.

This is a full‑time Sales Customer Service Advisor position, requiring 40 hours per week over five days, including two weekend days per month with set days off during the week.