Sales & Customer Care Specialist

TQR Consultancy Ltd; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

A safety sector company in Plymouth is looking for an experienced Sales and Customer Support Agent. This role involves maximizing sales opportunities, maintaining client communication, and carrying out administrative tasks. The ideal candidate will have proven customer service experience, excellent communication skills, and the ability to self-manage a demanding workload. If you seek a new challenge, please apply with your CV.

Qualifications

• Proven experience in a phone-based customer service role.
• Excellent written and verbal communication skills.
• Good administration and IT skills.

Responsibilities

• Communicate effectively with colleagues in technical and customer service teams.
• Maximise opportunities for sales from every phone call.
• Generate training proposals and process bookings.

Skills

Customer service experience

Excellent communication skills

Administration and IT skills

Ability to self-manage workload

Job description

We are looking for an experienced Sales and Customer Support Agent to join a rapidly expanding company that specialises within the health & safety sector based in Plymouth.

Responsibilities

Customer Service

• Communicate effectively and efficiently with your colleagues in the technical and customer service teams.
• Professionally deal with any complaints and turn them into opportunities wherever possible.
• Maintain regular contact with a selection of existing clients via telephone or email.

Sales

• Maximise opportunities for sales arising from every phone call you take.
• Achieve call targets.
• Engage with sales initiatives identified by the marketing and leadership team.
• Work closely with the key account management and technical services teams.

Administration

• Generate training proposals, consulting with internal experts as and when required.
• Take and process bookings over the phone or via email.
• Process payments in a safe manner.
• Regularly update our customer database.
• Flag any internal opportunities for improvement.

Person Specification

• Proven experience in a phone-based customer service role.
• The ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
• A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
• Excellent communication skills - both written and verbal - and attention to detail.
• Good administration and IT skills.
• A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.

If your skills meet this role on offer, and are currently looking for a new challenge, then please submit an up to date CV by using the 'apply' button below.

For an informal chat please phone (phone number removed) and ask for Laura. Many thanks for your interest.

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