Sales Customer Advisor

Assa Abloy Group; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global leader in access solutions is seeking a Sales Customer Advisor in Reading, UK. This role involves promoting AMS products, supporting sales orders, and ensuring excellent customer service. Ideal candidates should have proficiency in Microsoft Office and knowledge of SAP and Microsoft Dynamics 365. The position offers competitive salary and benefits, including generous paid holidays and development opportunities.

Benefits

Learning and career development opportunities

Competitive salary and incentive schemes

25 paid holidays plus bank holidays

Pension scheme with employer contribution

Life assurance 3× basic salary

Employee Care scheme

Qualifications

• Proficiency in Microsoft Office applications: Word, Excel, and Outlook.
• Working knowledge of SAP for order processing.
• Experience with Microsoft Dynamics 365 CRM is preferred.
• Strong communication and interpersonal skills are a must.

Responsibilities

• Promote and sell AMS products, including custom printed keycards.
• Handle sales orders, invoicing, and dispatch of AMS orders.
• Respond to customer enquiries and provide relevant quotations.
• Coordinate with customers to manage orders for custom printed keycards.
• Order customer‑specific spare parts and verify invoicing.

Skills

Proficiency in Microsoft Office applications

Working knowledge of SAP

Experience using Microsoft Dynamics 365 CRM

Strong communication and interpersonal skills

Ability to understand basic technical concepts

Job description

Can you bring your experience to our team at ASSA ABLOY? Join our team based in Reading, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Sales Customer Advisor

As our Sales Customer Advisor for the Global Solutions division of ASSA ABLOY, you will have the opportunity to build on providing excellent customer experience, professional competence and to be part of a dynamic team. Reporting to the Internal Sales and Marketing Manager, you will be responsible for After Market Sales activities and support in daily operations, switchboard, order processing.

You would also be responsible for:

• Promote and sell all AMS products, including custom printed keycards, spare parts, batteries, service kits, and accessories.
• Handle sales orders, related documentation, invoicing, and dispatch of AMS orders.
• Respond to customer enquiries via phone or email and provide relevant quotations.
• Coordinate with customers and suppliers to check proofs and manage orders for custom printed keycards.
• Order customer‑specific spare parts from suppliers and verify invoicing for keycard orders.

The skills and experience you need

• Proficiency in Microsoft Office applications: Word, Excel, and Outlook.
• Working knowledge of SAP for order processing and purchasing.
• Experience using Microsoft Dynamics 365 CRM.
• Strong communication and interpersonal skills.
• Ability to understand and explain basic technical concepts (training provided – no complex technical knowledge required).

What we offer

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
• 25 paid holidays a year plus bank holidays, increasing to 28 following 5 years of service.
• Ex‑gratia day for Christmas Eve.
• Pension; 5% employee & 5% employer. Auto‑enrolment after 3 months.
• Life assurance 3 × basic salary; after qualifying time with Company.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand Discount (Yale).
• Access to Employee Care scheme.

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Zgrzebnicka, Talent Acquisition Business Partner, at [e-mail].

Let’s create a safer and more open world — together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.