Sales Counter Manager

Rexel; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading electrical distribution company is seeking a Sales Counter Manager for the Maidstone branch. This role focuses on delivering exceptional customer service, managing profitable sales, and building strong customer relationships. You will use innovative techniques to generate sales and maintain an inviting counter environment. The ideal candidate should excel in collaboration, accountability, and customer-centric solutions, without the need for specific formal qualifications. A dynamic work culture promotes diversity and individuality.

Benefits

Contributory pension scheme

Performance related bonus

33 days annual leave

Extensive learning opportunities

Free virtual GP service

Staff discounts

Qualifications

• Strong customer service skills to create long-term loyalty.
• Ability to build partnerships and work collaboratively.
• Accountable for meeting commitments and addressing obstacles.

Responsibilities

• Lead the sales counter and ensure exceptional customer interactions.
• Generate profitable sales through innovative techniques.
• Manage stock displays and promote local sales incentives.

Skills

Customer focus

Collaboration

Accountability

Financial acumen

Tools

M3

Vecta

Microsoft Office

Job description

Company Description

Are you passionate about delivering exceptional customer service and driving sales success?

Rexel UK is looking for a dynamic and customer-focused individual to join our Maidstone branch as a Sales Counter Manager. This is a fantastic opportunity to lead the sales counter, build strong customer relationships, and contribute to the success of the branch.

Rexel UK is a global leader in the distribution of electrical and energy-efficient products and services. Our mission is to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries.

The Benefits of a Career with Rexel

• Contributory pension scheme and life assurance
• Bonuses: Performance Related Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

In this pivotal role, you'll lead the sales counter, build strong customer relationships, and drive profitable sales. You'll be the face of Rexel, ensuring every customer interaction is exceptional and every opportunity to grow the business is maximised.

Key Responsibilities

• Delivering outstanding customer service to create long-term customer loyalty
• Building and maintaining successful partnerships with customers, colleagues, and suppliers
• Consistently generating profitable counter sales using innovative techniques and resources
• Managing stock displays to showcase a wide range of products and services
• Promoting local promotions and incentives to boost sales performance
• Maintaining a clean, tidy, and well-presented sales counter environment
• Utilising IT systems such as M3, Vecta, and Microsoft Office to enhance the customer experience

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles; the behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives

TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments

CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions

FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions

Additional Information

At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.