Sales Coordinator: Customer Success & Order Expert

Kenect Recruitment Ltd; Swadlincote; On-site; GBP 23,000 - 29,000; Full time

Job summary

Kenect Recruitment Ltd invites applications for a permanent Sales Co-ordinator role in Swadlincote, Derbyshire. The position is office-based, Monday to Friday, 37.5 hours per week, with a salary of £26,000 per annum.

You will process orders within set timeframes, deliver excellent customer service, monitor deliveries, handle queries, and maintain accurate paperwork. Experience in customer services and order processing is preferred, with strong MS Office and CRM familiarity valued.

Qualifications

• Minimum of 1 year experience working within Customer Services is essential.
• Previous experience within Order Processing is desirable.
• Must be a strong communicator who can quickly and easily build relationships with both internal and external stakeholders.
• Strong attention to detail skills.
• Previous CRM experience is desirable.
• Proficient using MS package, (Word, Excel, PowerPoint).

Responsibilities

• To process orders within agreed time frames and following company procedures.
• To provide excellent customer service and to adopt the “go the extra mile” policy to ensure customer satisfaction.
• Monitor deliveries and where necessary track these and advise customers in the correct manner.
• To be able to deal effectively and efficiently with queries and correspondence in a polite and professional manner.
• Monitor, respond and archive all email correspondence.
• To be proactive in identifying potential sales opportunities via Website enquiries.
• Following up on leads and supporting the online business.
• Completing and submitting all related paperwork and the provision of other information as requested.
• To ensure accuracy in all paperwork, including daily filing.
• Maintain records of customer discounts and monitor monthly promotions.
• To develop productive working relationships with colleagues.
• To communicate effectively with managers and other departments and colleagues.
• Liaise with other departments within the business.
• Ensure all invoices are sent out daily, liaising with the Accounts department for client queries.
• Maintain a professional working environment ensuring that the office is kept clean and tidy.
• To be aware of, and follow, all Health and Safety rules and Guidelines
• To assist with any other duties as reasonably requested by management

Skills

Customer service

Communication

Attention to detail

Order processing

Relationship building

CRM experience

Tools

MS Office

CRM systems

Job description

Kenect Recruitment Ltd invites applications for a permanent Sales Co-ordinator role in Swadlincote, Derbyshire. The position is office-based, Monday to Friday, 37.5 hours per week, with a salary of £26,000 per annum.

You will process orders within set timeframes, deliver excellent customer service, monitor deliveries, handle queries, and maintain accurate paperwork. Experience in customer services and order processing is preferred, with strong MS Office and CRM familiarity valued.