Sales Coordinator

AE Partners; Washington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK manufacturer is seeking a Sales Support & Administration professional to facilitate customer quotations and maintain strong relationships. The ideal candidate will have over 2 years of experience in sales coordination, excellent organizational skills, and proficiency in CRM tools. Joining this dynamic team offers competitive salary and benefits, including ongoing training and career progression opportunities.

Benefits

Competitive salary

Company pension scheme

25 days annual leave plus bank holidays

Ongoing training and professional development

Potential for progression

Qualifications

• 2+ years’ experience in a sales coordination or commercial support role.
• Experience with M&E contractors or consultants is advantageous.

Responsibilities

• Prepare and issue customer quotations for switchgear assemblies.
• Act as the key contact for clients regarding order status.
• Coordinate with engineering teams for technical requirements.
• Maintain CRM and ERP systems with order details.

Skills

Organizational ability

Written communication

Verbal communication

Microsoft Office Suite

ERP or CRM software

Attention to detail

Tools

Salesforce

SAP

Job description

About the Company

We are working with a UK manufacturer of low and medium voltage switchgear and power distribution systems, supplying high‑quality electrical solutions to industrial, commercial, and infrastructure sectors. With a strong reputation for innovation, reliability, and technical excellence, we provide bespoke switchgear assemblies, control panels, and power distribution products to customers across the UK and internationally.

Key Responsibilities

Sales Support & Administration

• Prepare and issue customer quotations for switchgear assemblies, control panels, and related products.
• Process customer purchase orders and ensure all documentation is complete and accurate.
• Liaise with engineering and production departments to confirm technical details, delivery schedules, and specifications.
• Maintain and update CRM and ERP systems (e.g., Salesforce, SAP, or similar) with order details and customer communications.
• Generate and distribute weekly/monthly sales reports and forecasts for management review.

Customer Service

• Act as the key point of contact for clients, contractors, and distributors regarding product information, lead times, and order status.
• Support the external sales team by following up on quotations and providing timely updates to customers.
• Assist with handling warranty claims, returns, and after‑sales service queries.
• Maintain strong relationships with customers to ensure a high level of satisfaction and repeat business.

Internal Coordination

• Work closely with engineering teams to ensure that technical and commercial requirements are aligned.
• Communicate with procurement and logistics teams to coordinate delivery schedules and stock availability.
• Support the preparation of project documentation, technical submittals, and tender responses.
• Assist in planning customer visits, trade exhibitions, and internal sales meetings.

Experience

• 2+ years’ experience in a sales coordination, internal sales, or commercial support role.
• Experience working with M&E contractors, consultants, or OEMs would be advantageous.

Skills

• Strong organizational and multitasking ability.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience using ERP or CRM software (SAP, Salesforce, or similar).
• High level of accuracy and attention to detail.
• Ability to prioritize workload and meet deadlines in a fast‑paced environment.

Personal Attributes

• Customer‑focused with a professional and proactive approach.
• Strong problem‑solving and coordination skills.
• Team‑oriented with the ability to collaborate across departments.
• Technically curious and eager to develop product knowledge in electrical systems.
• Dependable, organized, and adaptable to changing priorities.

Benefits

• Competitive salary (dependent on experience).
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and professional development opportunities.
• Potential for progression within the Sales or Technical teams.